Michael Combs
Fairfield,OH
Summary
Accomplished Automotive Service Manager with a proven track record at Rose Automotive Service, enhancing operational efficiency and customer satisfaction. Expert in vehicle inspection and warranty claims processing, with a knack for patient listening and service excellence. Achieved significant revenue growth by upselling services and optimizing team performance.
Diligent service writer with solid background in automotive service writing, focusing on customer satisfaction and efficient service management. Successfully coordinated numerous service appointments and facilitated clear communication between customers and technicians. Demonstrated expertise in problem-solving and maintaining detailed service records.
Overview
32
32
years of professional experience
Work History
Automotive Service Writer
Rose Automotive
02.2024 - Current
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Owner
MGDAC
04.2008 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Service Manager
Tires Plus Automotive
04.2003 - 12.2008
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Automotive Service Manager
Bob Sumerel Tire
03.1993 - 03.1999
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
Education
Associate of Arts - Marketing
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Moeller High School
Montgomery, OH05-1978
Skills
- Patient Listening
- Vehicle inspection
- Warranty Claims Processing
- Estimating costs
- Automotive systems
- Service Excellence
- Appointment scheduling
- Strong organization
- Processing warranties
- Customer service expertise
- Communicating with clients
Timeline
Automotive Service Writer
Rose Automotive
02.2024 - Current
Owner
MGDAC
04.2008 - 02.2023
Service Manager
Tires Plus Automotive
04.2003 - 12.2008
Automotive Service Manager
Bob Sumerel Tire
03.1993 - 03.1999
Associate of Arts - Marketing
University of Cincinnati
High School Diploma -
Moeller High School
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