Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Michael Connally

Troy,NY

Summary

Dynamic Assistant General Manager at The Local FFF with a proven track record in operations management and customer relationship management. Expert in implementing cost-saving strategies and fostering team leadership, driving growth through strategic analysis and effective inventory management. Committed to enhancing service quality and ensuring compliance with food safety standards.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

The Local FFF
Schenectady, New York
06.2022 - Current
  • Managed daily store operations, including staff scheduling and supervision.
  • Implemented safety protocols, ensuring compliance with health and safety regulations.
  • Resolved customer complaints promptly while maintaining professionalism and service quality.
  • Analyzed sales data to identify trends and drive growth opportunities.
  • Monitored inventory levels and placed orders to ensure stock availability.
  • Initiated cost-saving measures to optimize expenses and enhance profitability.
  • Provided training and guidance on policies and procedures to improve staff performance.
  • Prepared weekly schedules based on team members' availability to maximize efficiency.
  • Oversaw food preparation and presentation in line with health standards.
  • Trained new employees on kitchen procedures and safety protocols.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Managed daily bar operations and ensured smooth workflow.
  • Enforced health and safety regulations in bar environment.
  • Fostered positive guest experiences through attentive service and engagement.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.

Maintenance Technician

Apex Entertainment
Albany, New York
07.2021 - 07.2022
  • Collaborated with team members to troubleshoot equipment failures effectively.
  • Assisted in implementing safety protocols during maintenance operations.
  • Operated hand tools and power tools for various maintenance tasks.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Installed new systems, replacement parts, and components to maintain proper operation.
  • Diagnosed mechanical problems using visual inspections and test instruments.
  • Troubleshot complex electrical and mechanical issues with minimal downtime.
  • Developed preventative maintenance plans for various types of machinery.
  • Implemented troubleshooting techniques to resolve issue.

Cashier Team Lead

CEC Entertainment
Latham, New York
06.2019 - 07.2021
  • Trained new cashiers on company policies and customer service standards.
  • Managed cash register operations to maintain accurate cash flow.
  • Assisted in creating a positive work environment through team-building activities.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Coordinated with other departments when additional support was needed during peak hours.

Education

High School Diploma -

Lansingburgh High School
Troy, NY

Skills

  • Operations management
  • Cost-saving strategies
  • Customer relationship management
  • Team leadership
  • Strategic thinking
  • Food safety and sanitation
  • Multitasking Abilities
  • Inventory tracking and management

Accomplishments

  • Captain of various sports teams

References

References available upon request.

Timeline

Assistant General Manager

The Local FFF
06.2022 - Current

Maintenance Technician

Apex Entertainment
07.2021 - 07.2022

Cashier Team Lead

CEC Entertainment
06.2019 - 07.2021

High School Diploma -

Lansingburgh High School

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