Michael Connelly
Sicklerville,NJ
Summary
I am a proactive worker. I love to do my job right while also taking initiative. With extensive experience in the fields of management, customer service, retail and restaurant it enables me to work well independently and also as a team while being able to deal with various situations. I pride myself in accuracy and efficiency. When I commit to something, I always try to push it to its best. I drive to always be a hard worker, committed, and ready to learn something new to better the company and brand
Overview
9
9
years of professional experience
Work History
Retail Keyholder
Columbia Sportswear
Blackwood, NJ
03.2023 - Current
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Greeted customers upon entry and assisted them in locating products.
Key Holder
Go! Calendars Games & Toys
Blackwood , NJ
06.2022 - 01.2023
- Verified accuracy of register tills at beginning and end of shift.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Assisted customers with product selection and resolving complaints.
- Ensured compliance with all company policies and procedures.
Senior Guest Advisor
GameStop
Clementon, NJ
06.2021 - 05.2022
- Set up advertising displays or arranged services to highlight promotional events.
- Established and maintained guest relationships to yield positive online reviews, favorable feedback and repeat business.
- Participated in inventory preparation, execution and follow-up to maintain equipment and supplies.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
- Opened and closed the store
- Handling of money
- Overall design of store
Cashier
Dick Sporting Goods
Deptford, NJ
03.2020 - 03.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Shift Manager
Chick Fil A
Deptford, NJ
10.2016 - 03.2019
- Upheld company standards and compliance requirements for operations and cleanliness.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Manager
Chick Fil A
Marlton, NJ
09.2018 - 01.2019
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Education
Bachelor of Arts - Graphic Design
Rowan University
Glassboro, NJ2025
Associate of Arts - Graphic Design
Camden County College
Blackwood, NJ06.2022
High School Diploma -
Paul VI High School
Haddon Heights, NJ06.2019
Skills
- Preparation oversight
- Opening and closing procedures
- Team building
- Training & Development
- Problem resolution
- Work ethic
- Communication
- Decision-making
- Time management
- Organization
- Customer assistance
- Credit and cash transactions
- Product recommendations
- Effective customer upselling
- Customer service
- Team collaboration
Affiliations
President's List for both semesters of college
First Honors Roll 3 out of 4 years in HS
References
References available upon request.
Timeline
Retail Keyholder
Columbia Sportswear
03.2023 - Current
Key Holder
Go! Calendars Games & Toys
06.2022 - 01.2023
Senior Guest Advisor
GameStop
06.2021 - 05.2022
Cashier
Dick Sporting Goods
03.2020 - 03.2021
Shift Manager
Chick Fil A
09.2018 - 01.2019
Shift Manager
Chick Fil A
10.2016 - 03.2019
Bachelor of Arts - Graphic Design
Rowan University
Associate of Arts - Graphic Design
Camden County College
High School Diploma -
Paul VI High School
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