MICHAEL CONNORS
Serenity Springs Recovery Center
Daytona Beach,Fl
20
years of professional experience
Team leader directing workgroup activities through planning, goal-setting, and strategy development. Established training programs and measurable objectives to track performance and drive continuous improvement. Collected team feedback to refine execution and outcomes.
Work History
Recovery Advocate
2 Years- Supported clients through recovery planning at Serenity Springs Recovery Center.
- Facilitated support groups and recovery-focused peer discussions.
- Coordinated care with counselors, nurses, and case managers.
- Monitored client well-being during residential treatment shifts.
- Documented client interactions and progress notes in recovery records.
- Provided safe transportation for clients to external appointments outside the facility.
Waiter
3 Years 9 Months- Take accurate orders and coordinate timing for prompt service.
- Collaborated with management and staff to enhance guest satisfaction.
- Prepare front- and back-of-house areas for smooth, enjoyable dining experiences.
- Executed side work tasks to ensure readiness of dining areas for service and maintain cleanliness.
Waiter
3 Years 8 Months- Monitored table needs throughout service to enhance guest experiences and ensure high customer satisfaction.
- Maintained current menu knowledge to provide accurate recommendations and assist customers with tailored meal selections.
- Provided clear menu guidance and flavor insights to help customers make informed choices aligned with taste and preferences.
- Managed cleanliness and stocking for server areas during service hours to ensure smooth service flow and consistent table coverage.
Utility 4
3 Years 3 Months- Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques.
- Ensured compliance with policies and quality standards to maintain consistency in quality of services.
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
- Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved.
Route Sales Representative
9 Months- Developed inventory strategies based on sales trends and usage patterns.
- Managed inventory, loaded, and delivered linen supplies to customers.
- Ensured compliance with D.O.T. regulations for transportation safety.
- Drove route deliveries and pickups for Gold Coast Linen Company customers
- Managed customer accounts and resolved service requests on daily routes
- Collected used linens and exchanged fresh stock at customer locations
- Updated route paperwork and account records after each service visit
- Coordinated with dispatch to adjust routes and meet delivery needs
- Loaded, unloaded, and delivered product in a timely manner.
- Monitored stock levels on route trucks to ensure accuracy of inventory counts.
- Promoted positive relationships with customers to maintain consistent sales.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Obtained receipts or signatures for delivered goods and collected payment for services.
Load Builder Lead
4 Years 2 Months- Managed project deliverables for customer orders
- Collaborated in weekly team meetings to enhance planning and refine protocols for achieving objectives.
- Formulated strategic vision for team objectives and led team to ensure alignment and execution.
- Proposed innovative ideas, products, and features that elevated customer satisfaction and positioned product line at industry forefront.
Life, Health, and Accident Insurance Agent
2 Years 8 Months- Assess and determine client's insurance and financial needs, offer coverage options based on their health and budget for their individual interests.
- Explained coverage details to clients, facilitating informed decision-making and understanding of their policies.
- Scheduled and managed appointments with potential clients for life and health coverage, enhancing client engagement.
- Drafted contracts and processed initial premiums, ensuring compliance and securing client commitments.
Front of House/Back of House Manager
3 Years 7 Months- Ensured high food quality by reviewing shipments, overseeing preparation, and monitoring food safety compliance.
- Enhanced food safety by implementing routine quality assurance checks. by completing frequent checks of the line.
- Instructed staff on cooking techniques and enforced safety regulations.
- Established and enforced performance and service standards to maintain a consistent, high-quality environment focused on customer satisfaction.
- Streamlined restaurant inventory management through coordination and organization of stock.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each shift.
Education
Associate of Arts - Mechanical Drafting Technology
High School Diploma - Drafting Technology
Skills
Recovery documentation
Patient monitoring
Crisis intervention
Relapse prevention
Group facilitation
Client assistance and service
Issue resolution techniques
Professional boundaries
Timeline
Recovery Advocate
Serenity Springs Recovery Center
07.2024 - 07.2026Read More
Waiter
Longhorn Steakhouse
10.2020 - 07.2024Read More
Route Sales Representative
Gold Coast Linen Company
10.2019 - 07.2020Read More
Utility 4
Cintas
06.2017 - 09.2020Read More
Waiter
Outback Steakhouse
04.2017 - 12.2020Read More
Load Builder Lead
G&K Services Inc.
04.2013 - 06.2017Read More
Life, Health, and Accident Insurance Agent
Combined Insurance, Bankers Conseco Life
01.2010 - 09.2012Read More
Front of House/Back of House Manager
Kessler Family LLC, Friendly's
03.2006 - 10.2009Read More
Mohawk Valley Community College
Associate of Arts from Mechanical Drafting Technology
Read More
New Hartford Senior High School
High School Diploma from Drafting Technology
Read More