Michael Cooke
Chicago,IL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Head Bartender
The Rabbit Hole
09.2023 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Administrative Assistant
State Farm
08.2022 - 09.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales and Marketing Intern
Corn Crib
05.2022 - 08.2022
- Increased sales leads by developing and implementing targeted marketing campaigns.
- Assisted in the planning and execution of promotional events, resulting in increased brand awareness.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Collaborated with the sales team, contributing to a significant increase in revenue.
- Participated in networking events, expanding professional connections and generating new business opportunities.
- Demonstrated willingness and interest in learning new tasks and skills.
Marketing Intern
Rush Creek Distilling
05.2021 - 08.2021
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Enhanced social media engagement through regular posting and audience interaction.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Collaborated with cross-functional teams to ensure consistency in branding across all platforms and touchpoints.
Patient Registrar
Mercy Health Hospital
03.2018 - 04.2019
- Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
- Streamlined the registration process for better efficiency with effective communication and organization skills.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Collaborated with medical staff to ensure a seamless transition for patients from registration to their appointments or procedures.
Education
Bachelor of Arts - Marketing
Illinois State University
Normal, IL12.2022
Associate of Applied Science - Business Administration And Management
McHenry County College
Crystal Lake, IL05.2020
Skills
- Attentive Service
- Measurement Accuracy
- Preparing Garnishes
- Promotional Event Execution
- Adaptability and Flexibility
- Creative Problem Solving
- Team Leadership Abilities
- Multitasking Capabilities
- First Aid Certification
- Event Planning and Coordination
- Organizational Skills
- Clear and Effective Communication
Timeline
Head Bartender
The Rabbit Hole
09.2023 - Current
Administrative Assistant
State Farm
08.2022 - 09.2023
Sales and Marketing Intern
Corn Crib
05.2022 - 08.2022
Marketing Intern
Rush Creek Distilling
05.2021 - 08.2021
Patient Registrar
Mercy Health Hospital
03.2018 - 04.2019
Bachelor of Arts - Marketing
Illinois State University
Associate of Applied Science - Business Administration And Management
McHenry County College
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