Michael Corpus
Austin,USA
Summary
Experienced Senior Service Coordinator with a proven track record of team leadership and management of high-profile client accounts. Highly skilled in using Microsoft Office Suite and HubSpot CRM to enhance workflow processes and boost customer satisfaction scores.
Overview
10
10
years of professional experience
Work History
Senior Service Coordinator
Freedom Solar Power
10.2021 - 07.2024
- Led a team of 8 service coordinators, implementing new workflow processes that increased task completion rates.
- Orchestrated weekly brainstorming sessions with a focus on innovative problem-solving, leading to an increase in creative solutions and improvement in project outcomes.
- Demonstrated ability in preparing documents, including service reports, invoices, and other administrative materials.
- Managed high-profile client accounts and resolved urgent issues, demonstrating exceptional ability to perform well under pressure.
- Handled escalated client concerns proactively and effectively, proving a strong aptitude to take full ownership of service-related challenges.
- Managed client relationships and communication through proficient use of the Microsoft Office Suite.
- Administered targeted disciplinary measures based on data-driven performance metrics, achieved a decrease in recurring issues, and enhanced team compliance with company standards.
- Encourage a friendly work environment.
- Analyzed and managed 1,200 customer service tickets monthly using HubSpot CRM, leading to a reduction in average resolution time and an increase in customer satisfaction scores.
- Monitored and troubleshot RMA processes for SunPower, Enphase, SolarEdge, SMA, and Tesla systems.
- Gained familiarity with Fronius, AP Systems, and Generac RMA procedures.
- Proficient in using Microsoft Office Suite and HubSpot CRM, resulting in improved workflow processes and customer satisfaction scores.
Construction Worker
Strike
01.2018 - 12.2019
- Engineered a streamlined process for drilling rig moves, utilizing predictive maintenance data to minimize equipment failure.
- Hooking and unhooking loads
- Orchestrated the manual handling of construction materials.
Warehouse Associate
Americold Logistics
01.2017 - 12.2018
- Executed high-volume loading and unloading of 14 trucks daily, maintaining strict adherence to safety protocols.
- Check for opened cases due to safety standards.
- Select orders to prepare for loading.
- Organize pallets for a quick and efficient load and unload.
Heavy Machinist
The Bionic Welder
01.2015 - 12.2015
- Imprinted unique product numbers on over 500 metal parts of various sizes daily using precision stamping techniques, enhancing inventory accuracy and reducing identification errors by 40%.
- Sanded and wire-wheeled to clean products for orders.
- Planned and paced work efficiently in order to meet daily, weekly, projects, or production goals.
- Closely inspected parts to ensure they were clean and free of contaminants
- Verified part numbers and placed parts in appropriate shipping containers.
Education
Bachelors - Cybersecurity & Information Assurance
Western Governors University
08.2024
Associates Applied Science - Sustainability
Texas State Technical College
12.2021
Electrical Construction Technology
Texas State Technical College
05.2021
Skills
- Project Management
- Technical Support
- Staff Supervision
- Organizational
- Travel Coordination
- Administration
- Timeline Planning and Management
- Calendar Management
- Scheduling
- Spreadsheet Management
- Types 65 WPM
Hobbies and Interests
- Gaming
- Cooking
- Health & Fitness
- Renewable Energy
- Sustainability
Timeline
Senior Service Coordinator
Freedom Solar Power
10.2021 - 07.2024
Construction Worker
Strike
01.2018 - 12.2019
Warehouse Associate
Americold Logistics
01.2017 - 12.2018
Heavy Machinist
The Bionic Welder
01.2015 - 12.2015
Bachelors - Cybersecurity & Information Assurance
Western Governors University
Associates Applied Science - Sustainability
Texas State Technical College
Electrical Construction Technology
Texas State Technical College
Similar Profiles
Robert KuseskiRobert Kuseski
Energy Consultant at Freedom Solar PowerEnergy Consultant at Freedom Solar Power
Brittany ChavezBrittany Chavez
Operations Scheduler at Freedom Solar Power.Operations Scheduler at Freedom Solar Power.
Conrado MartinezConrado Martinez
Safety Quality Coordinator at Freedom Solar PowerSafety Quality Coordinator at Freedom Solar Power