Michael Cowhig
Summary
I am a dynamic individual who brings a unique blend of leadership and analytical skills to my profession. I am both a valuable asset in both the fast-paced world of customer service and the strategic realm of business analysis. In my experience, I play a crucial role in ensuring smooth operations, channeling analytical skills, and promptly identifying both specific business and consumer needs. I am an enthusiastic and driven candidate with proven experience, committed to providing excellent service to all those I serve.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Consult Your Community - Seton Hall Chapter
01.2024 - 05.2024
- Leveraged analytical skills to contribute strategic insights and innovative solutions learned in the classroom
- Conducted data analysis, identified trends, and provided actionable recommendations
- Collaborated with a dynamic team to address real world challenges and make meaningful impact on the local community of women and minority-owned businesses
- Applied business acumen to enhance and support out mission of quality service
Front of House Shift Leader
Chick-fil-A Morris Plains
01.2024 - Current
- Conducted Front of House operations, ensuring exceptional customer service and maintaining high standards
- Managed a team of 15-20 team members to create a positive customer experience
- Oversaw daily restaurant operations with a focus on efficiency and customer satisfaction
Front of House Certified Trainer
Chick-fil-A Morris Plains
08.2022 - 01.2024
- Trained team members with a focus on maintaining Chick-fil-A's high standards of service
- Facilitated onboarding sessions and provided hands-on guidance to new employees
- Contributed to a positive team culture and ensured consistent training experience
Front of House Team Member
Chick-fil-A Morris Plains
04.2021 - 08.2022
- Contributed to the success of the Chick-fil-A team with a dedication to service and a positive attitude
- Engaged in various roles in the Front of House, ensuring efficient operations and excellent customer service
- Collaborated with team members to create a welcoming and enjoyable work environment
Ride Operator
Destination JUMP!
09.2019 - 03.2020
- Operated and ensured the safety of inflatable rides and attractions for children's parties
- Provided excellent customer service, making for a fun experience for young guests
- Contributed to a positive and energetic atmosphere, and produced memorable events for children and parents
Education
Bachelor of Science - Economics And Management
Seton Hall University
South Orange, NJ05.2027
High School Diploma -
Whippany Park High School
Whippany06.2023
Skills
- Data Analysis
- Creative Problem Solving
- Project and Team Management
- Promotional and Upselling Strategy
- Leadership Development
- Customer Experience & Satisfaction
- Attention to Detail
- Communication
- Adaptive Intelligence
- Resilient
Certification
- "Own Your Voice: Improve Presentations and Executive Presence" by genConnectU
- Fall 2023 4.0 GPA
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Business Analyst
Consult Your Community - Seton Hall Chapter
01.2024 - 05.2024
Front of House Shift Leader
Chick-fil-A Morris Plains
01.2024 - Current
Front of House Certified Trainer
Chick-fil-A Morris Plains
08.2022 - 01.2024
Front of House Team Member
Chick-fil-A Morris Plains
04.2021 - 08.2022
Ride Operator
Destination JUMP!
09.2019 - 03.2020
Bachelor of Science - Economics And Management
Seton Hall University
High School Diploma -
Whippany Park High School