Michael Crawford
McKinney,TX
Summary
Dynamic sales professional with a proven track record. I have enhanced revenue by $65,000 and boosting lead show rates to 75%. Expert in consultative selling and customer relationship building, with a knack for strategic planning and team leadership. Achieved consistent sales quotas and excelled in customer satisfaction & retention.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Review Wave
McKinney, TX
04.2024 - Current
- Drove $65,000 in revenue by fostering client relationships, identifying upsell opportunities, and delivering tailored solutions to meet client needs.
- Consistently achieved 100% of sales quota by generating, nurturing, and managing leads.
- Utilized cold calling, emailing, LinkedIn, and video prospecting to generate leads and schedule meetings, supporting Account Executives in driving business growth.
- Collaborated with senior management to revise and enhance training materials, ensuring alignment with company goals, and improving efficiency across the sales department.
- Partnered with Account Executives to increase the lead show rate from 46% to 75%, and the close rate from 50% to 70%.
- Used Salesloft and Salesforce to manage client interactions, track sales pipelines, and optimize follow-up strategies for enhanced engagement and retention.
Lead Retail Sales Consultant
FedEx
Allen, TX
08.2021 - 04.2024
- Delivered exceptional support to clients by thoroughly assessing needs and preferences, ensuring customer satisfaction, and long-term retention.
- Onboarded and trained 10+ new team members, ensuring a smooth integration into the team and equipping them with the skills to meet performance and customer satisfaction goals.
- Implemented changes to the store review system, resulting in a remarkable 65% increase, with the addition of 50 customer reviews to the database.
- Spearheaded the development and execution of promotional campaigns, enhancing store productivity by 35% through effective product placements and sales techniques.
- Cultivated strong client relationships, managing 30+ accounts by overseeing order fulfillment, processing sales, and negotiating contracts with small businesses.
Sales Representative
AT&T
McKinney, TX
08.2018 - 08.2021
- Presented product features and competitive advantage via professional sales presentations and seminars.
- Increased customer satisfaction and revenue growth by developing and executing marketing strategies and techniques.
- Recommended expert solutions, while communicating business requirements with existing customers and prospects.
- Reached sales quota by successfully supporting 50+ clients monthly
- Earned a strong reputation as a commission sales representative.
- Attained excellent client satisfaction ratings by delivering high-standard customer service.
- Promoted leadership traits in staff of 25 through training and professional skills development.
Store Associate
Dollar General
Austin, TX
01.2016 - 08.2018
- Welcomed customers and assisted in locating merchandise, while also providing suitable options based on their preferences.
- Delivered information regarding store policies and effectively resolved customer concerns and issues.
- Maintained a balanced and organized cash register by accurately managing cash, counting change, and securely storing coupons.
- Led restocking of sales floor with updated merchandise and ensured accurate signage for current promotions.
Education
High School Diploma -
John B. Connally High School
Austin, TXSkills
- Sales and Business Development
- Client Relationship Building
- Lead generation and prospecting
- Account Management
- Salesforce and Salesloft proficiency
- Customer Retention Strategies
Timeline
Sales Development Representative
Review Wave
04.2024 - Current
Lead Retail Sales Consultant
FedEx
08.2021 - 04.2024
Sales Representative
AT&T
08.2018 - 08.2021
Store Associate
Dollar General
01.2016 - 08.2018
High School Diploma -
John B. Connally High School
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