Michael C. Stine
Groveport,OH
Summary
Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.
Overview
18
18
years of professional experience
Work History
Associate Director
Verizon Business Group
06.2019 - Current
- Team leader of 6 Account Managers of business customers in the mid-market space of up to 350 employees
- Ownership of a $30M book of business
- Responsible for forecasting, funnel management, contract negotiations, & employee development
- Customer acquisition & retention focused
Business Account Manager
Verizon Business Group
08.2017 - 06.2019
- Territory management of 12 zip codes & a $5M book of business
- Prospecting new customers & retain the existing base
- Funnel management
- Solutions selling of Verizon’s full suite of products and services
- Responsible for activity management of our team of 7 Business Account Managers
General Manager, Retail Sales
Verizon Wireless
09.2016 - 08.2017
- Direct all aspects of sales operations for this location
- Responsible for the leadership & development of 22 employees
- Recruited, hired, & developed Assistant Store Managers, Retail Sales Representatives, & Customer Service Representatives
- Responsible for completing performance reviews and administering corrective action
Floating General Manager, Retail Sales
Verizon Wireless
03.2014 - 09.2016
- Assisted District Manager in field management of 6 locations
- Remote field management
- Influencer of district direction and strategies
- Responsible for the leadership and development of 107 employees
- Assisted in the recruitment, hiring, and development of Solutions Managers and General Managers
- Assisted in the implementation and execution of a district-wide coaching plan
- Weekly 1 on 1 developmental/accountability conversations with Solutions Managers for career progression/results purposes
- Led the district to #2 in the enterprise, in total volume, with the Hum initiative
Manager, Retail Sales
Verizon Wireless
08.2011 - 03.2014
- Direct all aspects of sales operations for this location
- Responsible for the leadership & development of 43 employees
- Recruited, hired, & developed Assistant Store Managers, Retail Sales Representatives, & Customer Service Representatives
- Responsible for completing performance reviews and administering corrective action
Manager, Retail Sales
Verizon Wireless
07.2009 - 08.2011
- Direct all aspects of sales operations for this location
- Responsible for the leadership & development of 18 employees
- Recruited, hired, & developed Assistant Store Managers, Retail Sales Representatives, & Customer Service Representatives
- Responsible for completing performance reviews and administering corrective action
- Completed the successful building of Verizon Wireless culture with this being a former Alltel location
Assistant Manager, Retail Sales
Verizon Wireless
01.2009 - 07.2009
- Responsible for the leadership & development of 8 employees
- Managed operations such as ORCA, NPS Survey callbacks, & cash package reviews
- Credited for increased production in both new & renewal metrics
- Implemented processes such as a daily 5 Star call schedule & daily sales process practice which attributed to our success
- Championed the Floor Manager role while coaching our reps to their success
Supervisor, Retail Sales
Verizon Wireless
12.2007 - 01.2009
- Responsible for the leadership & development of 5 employees
- President’s Cabinet & Winners Circle Awards Winner
- 2nd in the United States for year over year growth
- Recognized as a Top Performer in 10 out of 12 months
- Responsible for all sales operations of this location
Senior Retail Sales Representative
Verizon Wireless
09.2007 - 12.2007
- Responsible for coaching the development of 2 fellow employees
- Championed the merchandising role of the location
- Responsible for delegated opening & closing procedures as completing ORCA reports
- Presented wireless solutions to new & existing customers
- Built a customer base through effective funnel management & excellent customer experiences
Retail Sales Representative
Verizon Wireless
08.2006 - 09.2007
- Presented wireless solutions to new & existing customers
- Built a customer base through effective funnel management & excellent customer experiences
- Responsible for delegated opening & closing procedures
Education
Business Management -
Columbus State Community College
01.2001
Human Ecology - Family Financial Management
The Ohio State University
01.2000
Criminal Justice -
University of Akron
01.1999
Skills
- Sales & Revenue Growth
- Coaching & Mentoring
- Performance Management
- Strategic Leadership
- Analytical Thinking
- Problem Solving
- Data Analysis
- Trend Recognition
- Strategy Development
Leadershipsalesqualifications
- Top Performing Sales Leader
- Sales & Revenue Growth
- Staff Development
- Performance Management
- Leadership vs. Management Focus with the ability to influence others thoughts and behaviors
- Critical Thinking/Problem Solving
- Ability to Analyze Data, Recognize Trends, & Develop Strategy
Accomplishments
- Verizon Diamond Club Award Winner 2023
- Verizon Diamond Club Award Winner 2022
- Verizon Winner's Circle Award Winner 2021
- Verizon Winner's Circle Award Winner 2008
- Verizon President's Cabinet Award Winner 2008
Timeline
Associate Director
Verizon Business Group
06.2019 - Current
Business Account Manager
Verizon Business Group
08.2017 - 06.2019
General Manager, Retail Sales
Verizon Wireless
09.2016 - 08.2017
Floating General Manager, Retail Sales
Verizon Wireless
03.2014 - 09.2016
Manager, Retail Sales
Verizon Wireless
08.2011 - 03.2014
Manager, Retail Sales
Verizon Wireless
07.2009 - 08.2011
Assistant Manager, Retail Sales
Verizon Wireless
01.2009 - 07.2009
Supervisor, Retail Sales
Verizon Wireless
12.2007 - 01.2009
Senior Retail Sales Representative
Verizon Wireless
09.2007 - 12.2007
Retail Sales Representative
Verizon Wireless
08.2006 - 09.2007
Human Ecology - Family Financial Management
The Ohio State University
Criminal Justice -
University of Akron
Business Management -
Columbus State Community College
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