Michael Cummings

I run my own 5 star business. It has received multiple awards and provides services like lawn care and pressure washing. This has required skills in technology, self directed learning, prompt execution of multi-faceted plans, as well as customer service.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

• Over 100+ 5-Star Reviews! Top Ranked (out of 250 sitters in 97405 zipcode) and awarded as "Star Sitter"
• Enhanced client satisfaction by providing exceptional boarding care and personalized attention to individual needs.
• Provided regular updates to pet owners on their animal''s well-being, fostering trust and confidence in our services.
• Conducted thorough assessments of each guest''s unique requirements, creating customized care plans tailored to their specific needs.
• Handled challenging situations with diplomacy and tact, resolving conflicts in a professional manner while maintaining excellent customer relations.

• Providing individualized care to residents with varying needs, ensuring their comfort, safety, and emotional well-being while promoting autonomy and dignity.
• Handling difficult or challenging behaviors in residents with dementia and other cognitive impairments, employing de-escalation techniques and maintaining a calm, compassionate approach.
• Working alongside nurses, doctors, and therapists to implement care plans, manage medications, and monitor residents' health status to improve their quality of life.
• Navigating rapidly changing regulations, implementing infection control protocols, and adapting care routines to ensure the safety and well-being of residents during the COVID-19 pandemic.
• Establishing strong communication with families, addressing their concerns, and providing regular updates on residents' care, fostering a sense of partnership and reassurance during uncertain times.
• During Covid, assisted residents through emotional challenges posed by isolation, lockdowns, and restricted social activities, offering companionship, reassurance, and tailored activities to maintain engagement. You kept up-to-date with new COVID-19 safety protocols, including proper use of PPE, sanitization, and testing requirements, ensuring both resident and staff safety at all times.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.