MICHAEL DANIELS
BUFFALO
Summary
Experienced dispatcher looking to expand career opportunities. Highly organized and proficient in multitasking while under pressure and time-constraints. A work-horse mentality that is comfortable with working long hours in order to accomplish goals and deadlines. Leads with pride, integrity, and an unquenched thirst for growth. Always ready to expand an arsenal of knowledge with a diverse background and work history. Specific areas of interest in dispatch and sales fields.
Overview
2026
2026
years of professional experience
Work History
Dispatcher
Hicksville Fire District
08.2023 - Current
- Transition between receiving and processing phone calls to making radio transmissions. Communicate with emergency units upon pertinent information on the alarm and allocate additional resources as necessary. Utilize CAD to relay important information on call-type and contact utilities when needed. Receive and dispatch up to 3,000 calls per year and handle over-lapping alarms. Complete firehouse maintainer duties including refilling SCBA bottles, washing and drying gear, and work orders.
Dispatcher (Part-time)
North Bellmore Fire District
05.2023 - Current
- Manage multiple agencies oftentimes with multiple alarms at once. Communicate with emergency units upon pertinent information on the alarm and allocate additional resources as necessary. Utilize CAD to relay important information on call-type and contact utilities when needed. Receive and dispatch up to 7,000 calls per year and handle over-lapping alarms.
Dispatcher (Per Diem)
Manhasset-Lakeville Fire District
10.2022 - Current
- Communicate with emergency units upon pertinent information on the alarm and allocate additional resources as necessary. Communicate with FDNY dispatch on calls that fall on jurisdiction borders. Utilize CAD to relay important information on call-type and contact utilities when needed. Receive and dispatch up to 3,000 calls per year and handle over-lapping alarms.
Dispatcher (Per Diem)
Lakeland Fire District
07.2022 - 02.2024
- Communicate with emergency units upon pertinent information on the alarm and allocate additional resources as necessary. Communicate to units using a numerical radio-signal system designating different messages. Utilize CAD to relay important information on call-type and contact utilities when needed. Receive and dispatch up to 2,000 calls per year and handle over-lapping alarms.
Dispatcher (Per Diem)
Centereach Fire District
01.2022 - 05.2024
- Transition between receiving and processing phone calls to making radio transmissions. Communicate with emergency units upon pertinent information on the alarm and allocate additional resources as necessary. Communicate to units using a numerical radio-signal system designating different messages. Utilize CAD to relay important information on call-type and contact utilities when needed. Receive and dispatch up to 4,000 calls per year and handle over-lapping alarms. Clean and maintain dispatch office on a shift-to-shift basis.
Customer Service Representative
Slomins
01.2022 - 04.2022
- Receive external phone calls from customers and offer assistance as necessary. Utilized problem-solving and resolution skills to prioritize the satisfaction of the customer by offering discounts and providing information on oil prices.
Seasonal Team Member
Target
10.2021 - 01.2022
- Interacted with customers providing adequate resources and friendly help when engaged. Primary tasks involved stocking shelves, unboxing and organizing products in the warehouse facility, and having the flexibility to be moved from different departments as necessary.
Salesperson
Empire Jeep Dodge Chrysler Ram
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers and offered assistance with selecting vehicles to suit their needs while offering upgrades and packages.
- Negotiated prices, terms of sales and service agreements.
Education
AA - Fire Science
Nassau Community College
05.2021
BS - Meteorology
SUNY Oswego
05.2020
Skills
- Emergency Medical Dispatch (EMD)
- CPR/AED Certified
- Firefighter One Certified (NYS)
- RED Alert
- SCM
- Receiving/Processing Emergency Calls
- Multitasking
- Time Management
- Relationship building
- Sales process
- Deal structuring
Timeline
Dispatcher
Hicksville Fire District
08.2023 - Current
Dispatcher (Part-time)
North Bellmore Fire District
05.2023 - Current
Dispatcher (Per Diem)
Manhasset-Lakeville Fire District
10.2022 - Current
Dispatcher (Per Diem)
Lakeland Fire District
07.2022 - 02.2024
Dispatcher (Per Diem)
Centereach Fire District
01.2022 - 05.2024
Customer Service Representative
Slomins
01.2022 - 04.2022
Seasonal Team Member
Target
10.2021 - 01.2022
BS - Meteorology
SUNY Oswego
Salesperson
Empire Jeep Dodge Chrysler Ram
AA - Fire Science
Nassau Community College
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