Michael Dao
Dallas,TX
Summary
Dynamic Assistant Manager at Mike's Chicken with a proven track record in enhancing cash accuracy and driving customer loyalty through exceptional service. Skilled in performance evaluation and conflict resolution, I effectively foster employee engagement while ensuring compliance with retail operations. Committed to operational excellence and business development.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Tram Dao
06.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Economics With Financial Applications
Southern Methodist University
Dallas05-2025
High School Diploma -
Jesuit College Preparatory School
Dallas05-2021
Skills
- Sales monitoring
- Business development understanding
- Retail operations
- Performance reviewing
- Workplace safety compliance
- Customer service
- Consulting
- Policy administration
- Conflict resolution
- Customer relations
- Adaptability and flexibility
- Employee engagement
Timeline
Assistant Manager
Tram Dao
06.2021 - Current
Bachelor of Science - Economics With Financial Applications
Southern Methodist University
High School Diploma -
Jesuit College Preparatory School
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