Michael D'Aquin II
Westwego,LA
Summary
Proven leader with extensive experience in enhancing customer retention strategies and staff development at Cafe Hope Inc. Excelled in budgeting and financial management, boosting sales through innovative marketing promotions. Skilled in fostering a team environment that prioritizes food safety and customer satisfaction. Achieved continuous improvement in coffee shop operations, demonstrating a commitment to excellence and a dynamic approach to leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coffee Shop Manager
Cafe Hope Inc.
09.2022 - Current
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Recruited, hired and trained baristas to handle workload with quality service.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Delivered exceptional levels of customer service by expertly training and managing staff.
Assistant Restaurant Manager
Cafe Hope Inc.
01.2018 - 08.2022
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed unique events and special promotions to drive sales.
Assistant Retail Store Manager
Dollar Tree
07.2016 - 01.2018
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Assisted store manager in meeting standards for customer service and quality.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Career And Technical Certificate - Hospitality Administration And Management
Delgado Community College
New Orleans, LA05.2026
High School Diploma -
John Ehret High School
Marrero, LA05.2014
Skills
- Customer Retention Strategies
- Budgeting and financial management
- Recruitment and hiring
- Scheduling
- Food Safety Standards
- Marketing and Promotions
- Staff Training and Development
- Menu Planning
- Cost monitoring
- Coffee Shop Operations
- Continuous Improvement
- Customer experience management
- Market Tracking
Certification
- Certified Guest Service Professional, American Hotel & Lodging Association - March 17th, 2024
- Certified Gold Seal Food Protection Manager, ServSafe -June 8th 2023 - June 8th 2028
Timeline
Coffee Shop Manager
Cafe Hope Inc.
09.2022 - Current
Assistant Restaurant Manager
Cafe Hope Inc.
01.2018 - 08.2022
Assistant Retail Store Manager
Dollar Tree
07.2016 - 01.2018
Career And Technical Certificate - Hospitality Administration And Management
Delgado Community College
High School Diploma -
John Ehret High School
- Certified Guest Service Professional, American Hotel & Lodging Association - March 17th, 2024
- Certified Gold Seal Food Protection Manager, ServSafe -June 8th 2023 - June 8th 2028
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