Michael Davern
Fulton
Summary
Adept at driving customer satisfaction and maximizing dealership profitability, I leveraged my expertise in credit analysis and problem-solving at Great Lakes Honda City. My strategic approach to sales management and commitment to compliance management significantly enhanced operational efficiency and team performance, achieving notable success in the automotive finance sector.
Overview
31
31
years of professional experience
Work History
F&I Manager
Great Lakes Honda City
10.2024 - 12.2024
- Stayed informed about changes in the industry through dedicated learning initiatives.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing necessary adjustments in strategy or tactics.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Created comprehensive dealer incentive programs that ensured optimal alignment of interests between the dealer and the finance company.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Monitored pipelines to track and log status of loans.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Identified opportunities to cross-sell and upsell loan products to customers.
Sales and F&I Manager
Best Buy Auto Sales
North Syracuse , New York
12.2019 - 10.2024
- Enhanced customer satisfaction by providing tailored finance and insurance solutions.
- Negotiated with lenders to secure favorable terms for clients.
- Developed strong relationships with key partners for enhanced service offerings.
- Ensured compliance with regulatory standards, maintaining integrity of financial processes.
- Streamlined documentation process, reducing time taken to close transactions.
- Trained sales team to effectively present finance options to clients.
Outside Sales Manager
Hanover Financial Services
Syracuse, NY
06.2008 - 05.2010
- Finalized sales deals and contracts.
- Managed territory budget to support development of regional and territory leads.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Trained staff on how to close sales in field.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Updated client accounts based on changing markets.
F&I Director
Sam Dell Car and Truck Stores
Syracuse, NY
06.1994 - 07.2008
- Directed strategic planning initiatives for aligning organizational goals with market trends.
- Enhanced team performance by implementing innovative leadership techniques.
- Collaborated with cross-functional teams to drive project success and achieve business objectives.
- Oversaw budget management, optimizing resource allocation for improved financial health.
- Developed comprehensive policies to enhance operational efficiency and ensure compliance.
- Spearheaded key partnerships to expand market reach and strengthen brand presence.
- Led transformation projects to adapt to industry changes and maintain competitive edge.
- Implemented cutting-edge technologies to streamline processes and increase productivity.
- Guided executive teams in decision-making processes for maximizing strategic outcomes.
- Optimized operational workflows to reduce costs and improve service delivery.
- Facilitated executive meetings for aligning leadership vision with company mission.
- Enhanced customer satisfaction by refining service delivery models and addressing feedback.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Education
Associate Of Applied Science - Criminal Justice
Onondaga Community College
Syracuse, NYSkills
- Customer satisfaction
- Customer relations
- Software utilization
- Cash flow management
- Credit analysis
- Brand awareness
- Compliance management
- Loan origination
- Pricing strategy
- Sales management
- Professional networking
- Industry trends
- Profit maximization
- Deal structuring
- Customer service
- Operational efficiency
- Paperwork management
- Document preparation
- Sales goals
- Portfolio management
- Cost control
- Salesmanship
- Upselling skills
- Lending partnership development
- Funding procedures
- Automotive sales experience
- Lending practices
- Dealership management
- Teamwork
- Problem-solving
- Time management
Accomplishments
Master Certified F&I Managet - Ford
Languages
Visayan
Elementary
Timeline
F&I Manager
Great Lakes Honda City
10.2024 - 12.2024
Sales and F&I Manager
Best Buy Auto Sales
12.2019 - 10.2024
Outside Sales Manager
Hanover Financial Services
06.2008 - 05.2010
F&I Director
Sam Dell Car and Truck Stores
06.1994 - 07.2008
Associate Of Applied Science - Criminal Justice
Onondaga Community College
Similar Profiles
Janay FrancisJanay Francis
Internet Sales Agent at Great Lakes HondaInternet Sales Agent at Great Lakes Honda
Makenzie TallmanMakenzie Tallman
Receptionist at Great Lakes Honda WestReceptionist at Great Lakes Honda West
JEFFREY BERLINJEFFREY BERLIN
INTERNET SALES MANAGER at Great Lakes Honda WestINTERNET SALES MANAGER at Great Lakes Honda West