Michael David Rickels
Hueytown,AL
Summary
Experienced with customer service, inventory management, and sales support. Utilizes effective communication skills to enhance team collaboration and customer interactions. Knowledge of retail operations and product merchandising to drive store success. Demonstrated ability to solve problems quickly. Proven record of teamwork and adaptability in fast-paced environments. Also work well unsupervised whenever necessary.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Team Member
Target
Hoover, AL
11.2015 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through effective stock management and organization.
- Collaborated with team members to uphold high standards of store presentation and cleanliness.
- Executed merchandising plans to optimize product visibility and drive sales performance.
- Trained new team members on operational procedures and customer service protocols.
- Implemented promotional displays, attracting customer attention and increasing foot traffic in store.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted in inventory management to prevent stock shortages and overages.
Jackson Hewitt Tax Service
01.2013 - 04.2015
- Prepared tax returns for clients, answered questions and marketed tax services to potential customers.
Supervisor
Splash Adventure Water Park
05.2012 - 09.2013
- Worked in Cash Control office (Supervisor, 2013), handling large amounts of cash, making till bags, nightly deposits and maintaining computer records for cashiers.
Crew Leader
U.S. Census Bureau
04.2010 - 08.2010
- Worked as a crew leader, supervising a crew of up to eleven enumerators, training and assigning them work, as well as processing payroll sheets and checking work for accuracy.
Work-Study
Lawson State Community College
10.2005 - 05.2007
- Worked as a work-study for a Business and Information Technology Department instructor, performing clerical tasks as needed; temp work at U.S. Pipe as a forensic auditor, as part of a co-operative class, to determine possible causes of pipe shortage.
Stevens Graphics
10.1990 - 09.2002
- Worked in several areas of printing plant, including payroll, purchasing and inventory control.
Education
Associate's Degree - Applied Accounting Technology
Lawson State Community College
01-2007
Bachelor of Arts - History
University of Montevallo
01-1989
Advanced Academic Diploma - undefined
W. A. Berry High School
01-1984
Skills
- Over seven years' experience in accounting-related fields, including payroll, purchasing, tax preparation and cash management
- Good customer service skills developed with experience as Payroll Clerk and Storehouse Clerk with Stevens Graphics
- Strong ability to learn new concepts quickly, work well under pressure and communicate effectively and clearly
- Extensive computer training and experience, including Excel, Word, Peachtree, QuickBooks, Access and PowerPoint
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Achieved the restoration of stocking of buttermilk through effectively helping with consistent communication with Food Department head.
- Documented and resolved the problem of keeping track of employee vacations which led to a streamlined system that nearly eliminated error rates.
Certification
I am certified in the use of powered equipment at Target.
Languages
English
Native or Bilingual
Interests
- Avid Reader
- DIY and Home Improvement
- Woodworking
- I like working with my hands and fixing things
- Passionate about balancing physical health with mental and emotional wellness
- Backpacking and Hiking
Timeline
Team Member
Target
11.2015 - Current
Jackson Hewitt Tax Service
01.2013 - 04.2015
Supervisor
Splash Adventure Water Park
05.2012 - 09.2013
Crew Leader
U.S. Census Bureau
04.2010 - 08.2010
Work-Study
Lawson State Community College
10.2005 - 05.2007
Stevens Graphics
10.1990 - 09.2002
Bachelor of Arts - History
University of Montevallo
Advanced Academic Diploma - undefined
W. A. Berry High School
Associate's Degree - Applied Accounting Technology
Lawson State Community College
Accomplishments
- Received Highest Achiever Award for the Business and Information Technology Department, Class of 2007.
- Developed efficient, streamlined method of tracking employee vacation requests for Stevens Graphics, which saved time in processing vacation requests.
- Negotiated deal with new vendor for fluorescent light tubes for Stevens Graphics, saving the company several hundred dollars.
Hobbies
I currently enjoy my hobbies of woodworking and playing bass at my church. Both require an intense attention to detail and patience when things don't go as planned.