Michael Day
Raleigh,NC
Summary
Results-driven Shift Manager with a strong focus on optimizing operations and enhancing customer satisfaction. Expertise in employee training and performance evaluations, dedicated to fostering a collaborative team environment. Accomplished Shift Manager skilled in supervising daily operations and ensuring exceptional customer service. Known for fostering positive relationships with staff and vendors while supporting employee development and accountability.
Overview
5
5
years of professional experience
Work History
Shift Manager
Sams Club
Raleigh, NC
03.2020 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new employees on company policies and operational procedures.
- Conducted performance evaluations to support employee development and accountability.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Bachelor of Arts -
University of North Carolina At Pembroke
Pembroke, NC01-2014
High School Diploma -
Sanderson High School
05-2008
Skills
- Customer service
- Staff scheduling
- Problem solving
- Critical thinking
- Process improvements
- Equipment troubleshooting
- Relationship building
- Training and mentoring
- Team development
- Documentation and reporting
Timeline
Shift Manager
Sams Club
03.2020 - Current
Bachelor of Arts -
University of North Carolina At Pembroke
High School Diploma -
Sanderson High School
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