Michael D. Carr
Lafayette,LA
Summary
Strategic leader with over 20 years of progressive experience in the telecommunications sector. Recognized for driving operational excellence, fostering innovation, and delivering measurable business results. Proven expertise in decision-making, critical thinking, and leading complex initiatives, complemented by strong communication skills and the ability to analyze multifaceted operational needs. Committed to leveraging deep business acumen to elevate organizational performance and support long-term success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project/Program Manager II
COX COMMUNICATIONS
Baton Rouge/Lafayette, USA
04.2022 - Current
- Developed project plans, including scope, timelines, and resource allocation for multiple initiatives.
- Championed innovative solutions when faced with complex challenges, driving creative problem-solving techniques among team members.
- Ensured compliance with company policies throughout all project phases.
- Formulated comprehensive plans that outline timeline, resources needed and budget constraints for assigned projects.
- Utilized advanced tools (Oracle, Watts, Salesforce and Tableau) to manage expectations between construction partners, vendors, and field operations.
- Adapted quickly to changing priorities while managing multiple complex projects simultaneously.
- Worked with stakeholders to define scope, objectives and deliverables for projects.
- Evaluated vendor proposals to determine which best fit the needs of the organization's various projects.
- Analyzed project risks and implemented mitigation strategies effectively.
- Led project planning meetings to define scope and objectives.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Analyzed operational processes for improvements and optimization opportunities.
- Monitored performance metrics against established goals and objectives.
- Implemented process improvements that enhanced operational efficiency and reduced project delivery times.
Vendor Management Specialist/Supervisor
COX COMMUNICATIONS
Baton Rouge/Lafayette, USA
04.2016 - 03.2022
- Directed daily operations of vendor companies across Southeast Region.
- Managed Vendor network to meet targets and reduce costs
- Performed annual reviews of vendor activities, policies and procedures.
- Managed vendor contracts and maintained compliance with company policies.
- Analyzed vendor performance metrics to identify improvement opportunities.
- Developed and maintained strong relationships with key vendor partners.
- Implemented process improvements to enhance vendor management efficiency.
- Resolved vendor-related issues by facilitating effective communication and collaboration.
- Analyzed financial statements, invoices, purchase orders, contracts for accuracy and completeness prior to payment processing.
- Directed quality assurance team in meeting and exceeding established KPI's, previously unmet.
- Developed reports on vendor metrics for senior management review and decision-making.
- Collaborated with cross-functional teams to align vendor capabilities with project requirements.
- Managed vendor contracts to ensure compliance with service level agreements.
Universal Telecom Technician
COX COMMUNICATIONS
Wichita, USA
04.2005 - 04.2016
- Installed and maintained telecommunications equipment, ensuring optimal functionality and performance.
- Ensured compliance with company policies and industry regulations during installations.
- Mentored technicians requiring enhancement in customer service and technical skills.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Collaborated with team members to ensure timely project completion and service delivery.
- Performed regular audits of existing network configurations to ensure compliance with security policies.
Education
Bachelor of Science Degree - Data Analytics
Colorado State University Global
Denver, COAssociate of Arts - General Studies
Butler County Community College
El Dorado, KSSkills
- Operational strategy and execution
- Field service management
- Project management
- Vendor management
- Technical expertise
- Performance measurement and analysis
- Process optimization and workflow improvement
- Business analysis
- Problem solving
- Field service software
- Supply chain optimization
Certification
Six Sigma Green Belt
Timeline
Project/Program Manager II
COX COMMUNICATIONS
04.2022 - Current
Vendor Management Specialist/Supervisor
COX COMMUNICATIONS
04.2016 - 03.2022
Universal Telecom Technician
COX COMMUNICATIONS
04.2005 - 04.2016
Bachelor of Science Degree - Data Analytics
Colorado State University Global
Associate of Arts - General Studies
Butler County Community College