Michael Decker
West Caldwell,NJ
Summary
Knowledgeable Sales executive/Supervisor with a strong background in driving sales growth in the Jan/San business focused on the hospitality industry. Successfully led initiatives that enhanced customer relationships and increased market penetration. Demonstrated expertise in strategic planning and negotiation in addition to managing high performing teams.
Overview
21
21
years of professional experience
Work History
Sales Executive
Capital Supply Company
Secaucus, NJ
08.2005 - Current
- Develop and maintained strong client relationships to drive sales growth.
- Conduct market research to identify new business opportunities and trends.
- Coordinate efforts across various departments to deliver personalized solutions for client challenges.
- Implement effective sales strategies that enhanced customer engagement and retention.
- Present comprehensive product demonstrations to prospective clients, closing high-value deals.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Analyze market trends and potential leads to optimize sales strategies and maximize profit margins.
- Streamline sales process to improve efficiency, reduce cycle time, and close deals faster.
- Demonstrate expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for their budget.
- Develop key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Boost sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Reduce operational costs by identifying inefficiencies in sales process and implementing corrective measures.
- Interact with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Boost brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Nurture and manage client relationships, contributing to increased customer loyalty and retention.
F&B Supervisor Concessions
Metlife Stadium/Delaware North
East Rutherford, NJ
08.2012 - Current
- Direct daily activities of food and beverage services, focusing on upholding safety regulations, health department policies, and quality benchmarks.
- Train and mentor staff on best practices for customer service and operational efficiency.
- Supervise between 30-50 employees on any given event
- Streamline inventory management processes, reducing waste and improving supply chain efficiency.
- Coordinate event logistics to maximize service delivery during high-demand periods at stadium events.
- Enhance team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Conduct regular equipment maintenance checks, proactively addressing issues before they impacted service quality or safety standards.
- Contribute to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
- Develop positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Ensure compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Respond to customer complaints, addressing concerns, and distress with amicable interactions.
- Conduct hands-on training for equipment, demonstrating proper technique and safety protocols.
- Monitor food inventory and supplies to prevent waste.
- Train and mentor staff on customer service standards and operational procedures.
- Supervise daily operations of food and beverage services at large-scale events.
- Optimize scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
Education
Bachelor of Science - Exercise Physiology
William Paterson University of New Jersey
Wayne, NJ06.1998
Skills
- Sales expertise
- Client engagement strategies
- Interpersonal relationship development
- New business development
- Regional sales oversight
- Pipeline management
- Team motivation strategies
- Excellent communication skills
- Project execution
- Food and beverage operations
- Customer relationship management (CRM)
- Revenue management
Timeline
F&B Supervisor Concessions
Metlife Stadium/Delaware North
08.2012 - Current
Sales Executive
Capital Supply Company
08.2005 - Current
Bachelor of Science - Exercise Physiology
William Paterson University of New Jersey