Michael DeFiore
West Babylon,NY
Summary
Dynamic leader with proven expertise in team management and customer engagement, honed at Salt Shack and Joka's Wild Casino Entertainment. Excelled in inventory management and fostering positive relationships, significantly enhancing operational efficiency and customer loyalty. Skilled in conflict resolution and problem-solving, ensuring seamless service delivery and a memorable patron experience.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Salt Shack
05.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tasked with opening the restaurant and preparing it for daily operations.
Barback
Salt Shack
05.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
Casino Party Dealer
Joka's Wild Casino Entertainment
06.2018 - Current
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06.2020
Bachelor of Arts - History
SUNY Binghamton
Binghamton, NY05.2024
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Organization and prioritization
- Adaptable
- Supervisory skills
- Conflict resolution techniques
- Problem-Solving
- Reliable and Responsible
- Inventory Management
- Collaboration and Teamwork
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Coding and Programming
- Gym Workouts
- Enjoy participating in Brazilian Jiu Jitsu for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy helping others and giving back to the community
- Podcasting
Timeline
Barback
Salt Shack
05.2023 - Current
Restaurant Manager
Salt Shack
05.2021 - Current
Casino Party Dealer
Joka's Wild Casino Entertainment
06.2018 - Current
High School Diploma -
North Babylon High School
Bachelor of Arts - History
SUNY Binghamton
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