Michael Delacruz
Newark,NJ
Summary
Results-driven professional with extensive experience at Dynamic Distribution Services, excelling in inventory management and order fulfillment. Proven ability to enhance warehouse organization and ensure safety compliance. Strong data entry skills complemented by effective communication, fostering collaboration to achieve operational excellence and improve efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Dynamic Distribution Services
Kearny, NJ
01.2023 - Current
- Maintained cleanliness and organization of work areas and storage spaces.
- Loaded and unloaded shipments efficiently using hand trucks and pallet jacks.
- Assisted in inventory counting to ensure accurate stock levels.
- Followed safety protocols to minimize accidents and injuries during operations.
- Collaborated with team members to complete daily tasks effectively.
- Packaged products securely for shipping to prevent damage during transit.
- Reported equipment malfunctions to supervisors for prompt repairs and maintenance.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Back Office Executive
Netcall Peru
Lima, Lima
01.2020 - 10.2022
- Managed data entry and document processing for internal operations.
- Coordinated communication between departments to enhance workflow efficiency.
- Assisted in maintaining accurate records and filing systems for documentation.
- Utilized office software for scheduling meetings and tracking project timelines.
- Collaborated with team members to streamline administrative tasks and procedures.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Handled incoming calls from customers regarding inquiries or complaints.
- Maintained filing systems to organize operations and administration records.
- Created reports on a weekly basis to track customer service metrics.
- Organized documents related to customer accounts for easy retrieval when needed.
- Managed database systems for tracking customer information and sales activity.
Back Office Executive
Dynamicall
Lima, Lima
09.2016 - 12.2017
- Managed data entry and document processing for internal operations.
- Coordinated communication between departments to enhance workflow efficiency.
- Assisted in maintaining accurate records and filing systems for documentation.
- Utilized office software for scheduling meetings and tracking project timelines.
- Collaborated with team members to streamline administrative tasks and procedures.
- Handled incoming calls from customers regarding inquiries or complaints.
- Created reports on a weekly basis to track customer service metrics.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed, edited and typed complex memos and reports with job-related software.
Customer Service Representative
claro peru
Lima, Lima
01.2015 - 01.2016
- Delivered exceptional customer support through phone and online channels.
- Resolved customer inquiries efficiently using company systems and tools.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Assisted customers in navigating product features and services effectively.
- Trained new hires on customer service protocols and procedures.
- Handled escalated issues with professionalism, ensuring customer satisfaction.
- Provided feedback to management on common customer concerns and trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
SISE Institute
Lima, Peru01-2016
Skills
- Inventory management
- Shipment processing
- Equipment operation
- Order fulfillment
- Warehouse organization
- Safety compliance
- Data entry
Timeline
Warehouse Worker
Dynamic Distribution Services
01.2023 - Current
Back Office Executive
Netcall Peru
01.2020 - 10.2022
Back Office Executive
Dynamicall
09.2016 - 12.2017
Customer Service Representative
claro peru
01.2015 - 01.2016
High School Diploma -
SISE Institute