Michael Digirolamo
Rockledge
Summary
Dynamic customer service professional with experience at Publix Supermarkets, adept at managing high call volumes and fostering customer loyalty. Skilled in Python programming and data modeling, I excel in creating efficient processes and enhancing safety standards. Proven ability to collaborate effectively and implement solutions that drive organizational success.
Overview
2
2
years of professional experience
Work History
Customer Service Staff
Publix Supermarkets
06.2023 - Current
- Managed high call volume while maintaining a professional demeanor
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions
- Regularly balancing cash and safe tenders within the in-store program, creating audit reports to send to corporate weekly.
- Handling cash courier deliveries, making daily entries of any deposits or receipts into the online system.
Recreational Aide
Brevard Parks and Recreation
10.2022 - 08.2024
- Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
- Managed registration processes efficiently while ensuring accurate data collection from participants upon enrollment in programs.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Education
Bachelor of Science - Actuarial Science
University of Central Florida
Orlando, FL05-2026
Associate of Arts -
Eastern Florida State College
Cocoa, FL05-2023
High School Diploma -
Rockledge High School
Rockledge, FL05-2023
Skills
- Assertiveness
- Python programming
- Excel functions
- Data cleaning
- Statistical analysis
- Data modeling
Timeline
Customer Service Staff
Publix Supermarkets
06.2023 - Current
Recreational Aide
Brevard Parks and Recreation
10.2022 - 08.2024
Bachelor of Science - Actuarial Science
University of Central Florida
Associate of Arts -
Eastern Florida State College
High School Diploma -
Rockledge High School
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