Michael Dimech
Appleton,WI
Summary
Instrumental Project Manager bringing 10+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
19
19
years of professional experience
Work History
IT Project Manager
Straight Shot Express
01.2020 - Current
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Updated customers and senior leaders on progress and roadblocks.
- Trained personnel on use of IT tools and applications.
- Prepared and submitted project invoices for review and approval.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Delivered reliable solutions by overseeing software implementations, testing and support phases of IT projects.
Customer Service, Sales, Scheduling
N&M Expedited
01.2019 - 01.2020
- Handle all inbound calls and emails for the entire Expedited department, ensuring all communications are handled accurately and in a timely manner.
- Preparing daily invoices, updating rate quotes, insuring on time deliveries and scheduling appointments.
- Resolved complex customs-related issues quickly, minimizing impact on customer timelines and satisfaction levels.
- Systematically finding ways to cover loads within our fleet, partner carriers and/or brokers. Prioritizing availability to always have options for valued customers.
- Entering pickups, rate quotes, location changes, ETA’s, and tracking information.
- Locating back hauls within our brokers servers, bidding on lanes to avoid empty mileage back to the terminal.
- Outbound sales calls from our customer database, giving current rates, asking about past lanes and setting up future lanes.
Major Sales, Electronics Specialist
Costco Wholesale
01.2018 - 01.2019
- Top performer always in the top 5% in the region.
- Executed specialized display setups for computers and televisions, operating specific media for manufacturer, marketing and product information.
- Displaying the correct products in the right place, right time, with the right price.
- Testing and resetting returned electronics with a focus on protection of client data and privacy.
- Costco University graduate, completed manufacturer specific training modules and testing for continued education of new products and technology.
- Followed all company policies and procedures to deliver quality work.
Area Manager
Jimmy John’s
01.2006 - 01.2017
- Increased business; turned an underperforming location into the 55th best location throughout the 3000-store franchise.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Consistently scored 98% on corporate audit scores.
- Auditing weekly sales, inventory control, and overall operations.
- Maintain and repair kitchen equipment, ensuring operations run smoothly.
Education
Skills
- IT Infrastructure Management
- Network Administration
- Mobile Application Development
- Technical Support
- Advanced understanding of Microsoft Office
- Systems Installation, Configuration, and Upgrading
- Vendor Sourcing
- Logistics Management
- Microsoft Active Directory
- Cybersecurity best practices
- Root Cause Analysis
- Inventory Control
References
- Clint Malinski, Friend, Ducommun Circuit Board Solutions, 920.858.6455
- Nicholas Lasser, Former Colleague, Nitro-Tech IT Solutions, 815.671.8375
- Nicholle Traina, Former Colleague, Kiddie Academy, 815.342.3056
- Zach Sutton, Former Colleague, HopVine Brewing Company, 815.409.5722
Timeline
IT Project Manager
Straight Shot Express
01.2020 - Current
Customer Service, Sales, Scheduling
N&M Expedited
01.2019 - 01.2020
Major Sales, Electronics Specialist
Costco Wholesale
01.2018 - 01.2019
Area Manager
Jimmy John’s
01.2006 - 01.2017
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