MICHAEL D. JOUDEH
Rowlett,TX
Summary
Adaptable professional with many years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the open role at your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Admissions
Restored Path Detox
Frisco, TX
08.2024 - Current
- Led strategic initiatives to enhance enrollment processes and improve patient engagement.
- Analyzed admission trends to inform data-driven decision-making and optimize outreach efforts.
- Collaborated with other departments to align program offerings with market demand and student interests.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
Admissions Manager
Restored Path Detox
Frisco, TX
06.2024 - 08.2024
- Led recruitment strategies to enhance applicant pool diversity and engagement.
- Developed and implemented streamlined admissions processes, improving efficiency across departments.
- Managed enrollment data using CRM systems to track prospective patient interactions and outcomes.
- Collaborated with medical departments to align admissions criteria with institutional goals and standards.
- Conducted training sessions for staff on admissions policies, ensuring compliance and best practices.
- Fostered partnerships with community organizations to promote program offerings and increase visibility.
Guest Services Supervisor
Whole Foods
Richardson, Texas
03.2021 - 11.2022
- Developed and implemented policies and procedures for operation of department and establishment.
- Interviewed and hired applicants.
- Observed and monitored staff performance to promote efficient operations and adhere to facility’s policies and procedures.
- Assigned duties to workers and schedule shifts.
- Trained staff members.
- Greeted and informed customers of products, fostering positive store experiences.
- Attended training to refresh on current procedures and learn process improvements.
- Enforced store safety and cleanliness standards, reducing hazards.
- Reconciled and prepared bank deposits.
- Provided efficient and courteous service to customers.
Lead Intake Coordinator
Restored Path Detox
Frisco, TX
10.2023 - 06.2024
- Coordinated intake processes to ensure seamless patient admissions and efficient resource allocation.
- Developed training materials for new intake staff, enhancing onboarding experience and operational efficiency.
- Streamlined communication channels between departments, improving interdisciplinary collaboration and service delivery.
- Analyzed workflow data to identify bottlenecks, implementing process improvements that increased intake speed.
- Built strong relationships with patients, families, and referral sources to support an effective intake process.
Intake Coordinator
Restored Path Detox
Frisco, TX
06.2023 - 10.2023
- Coordinated patient intake processes, ensuring accuracy and compliance with regulations.
- Managed scheduling and appointments to optimize clinic workflow and patient access.
- Developed and implemented streamlined communication protocols between departments and patients.
- Trained new staff on intake procedures and best practices for patient interactions.
- Collaborated with healthcare providers to facilitate efficient information exchange during intake sessions.
- Oversaw documentation processes, ensuring completeness and adherence to privacy standards.
Member Support Team Lead
Peloton
Plano, Texas
01.2022 - 11.2022
- Conducted employee evaluations and documented overall progress.
- Set performance goals for staff members and helped teams meet important deadlines.
- Delegated tasks to team members according to individual strengths.
- Recommended employees for promotion and performed corrective actions to reduce misconduct.
- Notified employees of policy and procedure changes to promote overall compliance.
- Taught company procedures to new employees and increased progress by identifying areas of weakness.
Member Support Agent
Peloton
Plano, Texas
08.2021 - 01.2022
- Made appropriate account corrections to resolve customer problems.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Provided efficient and courteous service to customers at all times.
- Troubleshot minor problems and reported larger technical issues.
- Participated in ongoing training to enhance own job skills and knowledge.
Cashier
Whole Foods
Richardson, Texas
11.2020 - 03.2021
- Greeted and informed customers of products, fostering positive store experiences.
- Attended training to refresh on current procedures and learn process improvements.
- Enforced store safety and cleanliness standards, reducing hazards.
- Reconciled and prepared bank deposits.
- Provided efficient and courteous service to customers.
Restaurant Manager
First Watch
Richardson, Texas
02.2018 - 03.2020
- Worked with direct reports to cross-train and assist in development of new skills.
- Implemented corrective actions for issues, continuously improving service results.
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.
- Created revenue forecasts and reports to monitor restaurant budget.
- Organized and conducted pre-shift meetings to review specials, menu changes and house counts.
Server
First Watch
Richardson, Texas
02.2017 - 02.2018
- Exercised focus and concentration to keep track of tables and remember orders.
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Attended company and restaurant required trainings and meetings, improving skills.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
Education
undefined
Skills
- Enrollment forecasting
- Collaborative Problem-solving
- Compliance monitoring
- Patient recruitment
- Innovative solutions
- Budget administration
- Technological proficiency
Certification
Restaurant Management License
Languages
Spanish
Limited Working
Timeline
Director of Admissions
Restored Path Detox
08.2024 - Current
Admissions Manager
Restored Path Detox
06.2024 - 08.2024
Lead Intake Coordinator
Restored Path Detox
10.2023 - 06.2024
Intake Coordinator
Restored Path Detox
06.2023 - 10.2023
Member Support Team Lead
Peloton
01.2022 - 11.2022
Member Support Agent
Peloton
08.2021 - 01.2022
Guest Services Supervisor
Whole Foods
03.2021 - 11.2022
Cashier
Whole Foods
11.2020 - 03.2021
Restaurant Manager
First Watch
02.2018 - 03.2020
Server
First Watch
02.2017 - 02.2018