Michael Donkor
Frederick,MD
Summary
Experienced customer service professional, competent in organizing deliveries, dispatching drivers, and addressing customer concerns while maintaining high service standards. Detail-oriented, responsive, and adaptable to changing conditions.
Overview
5
5
years of professional experience
Work History
Delivery Coordinator and sales associate
Lowes Home Improvment
Frederick, Maryland
01.2024 - Current
- Coordinated delivery schedules to enhance route efficiency and customer satisfaction.
- Assisted drivers with loading products to ensure operational fluidity.
- Prepared documentation for deliveries, ensuring compliance with company standards.
- Collaborated with store personnel to promptly resolve delivery issues.
- Managed customer inquiries about delivery status and scheduling effectively.
- Operated point-of-sale systems for seamless customer transactions.
- Trained new employees on store policies and procedures, fostering compliance and efficiency.
- Provided product selection assistance to customers, addressing inquiries accurately.
- Operated equipment such as forklifts and narrow aisle reach trucks for inventory management.
Package Handler
Fedex Ground
Hagerstown, MD
06.2023 - 08.2023
- Efficiently sorted packages by size, destination, and delivery routes.
- Loaded and unloaded packages onto delivery trucks and conveyor systems.
- Collaborated with team members to achieve daily operational goals.
On Floor Associate
The Home Depot Inc
Frederick, MD
02.2022 - 08.2022
- Maintained Home Depot's commitment to exceptional customer service across the department and store.
- Assisted customers in selecting products and addressing inquiries on the sales floor.
- Organized merchandise displays to improve product visibility and accessibility.
- Operated forklifts and narrow aisle reach trucks for efficient inventory management.
- Adhered to safety protocols while handling tools and equipment within the store.
- Trained new associates on procedural standards and customer service expectations.
Sales Representative
Kohls LLC
Frederick, MD
09.2020 - 08.2021
- Maintained organized inventory and curated seasonal displays for clothing and accessories.
- Executed visual merchandising standards to enhance product presentations.
- Supported team operations by rotating between cashier and inventory positions.
Education
Associate of Science - General Studies
FrederickCommunityCollege
Frederick, MD10-2025
High School Diploma -
FrederickHighschool
Frederick, MD06.2020
Some College (No Degree) - Business Marketing
UniversityofMarylandCollegePark
College Park, MDSkills
- Customer service
- Team collaboration
- Visual merchandising
- Effective communication
- Data organization
- Forklift operation
- Warehouse operations
- Equipment operation
Languages
Japanese
Elementary
Afrikaans
Native/ Bilingual
Affiliations
- Editing and revising books and written material
- Maintaining a consistent gym schedule
References
References available upon request.
Timeline
Delivery Coordinator and sales associate
Lowes Home Improvment
01.2024 - Current
Package Handler
Fedex Ground
06.2023 - 08.2023
On Floor Associate
The Home Depot Inc
02.2022 - 08.2022
Sales Representative
Kohls LLC
09.2020 - 08.2021
Associate of Science - General Studies
FrederickCommunityCollege
High School Diploma -
FrederickHighschool
Some College (No Degree) - Business Marketing
UniversityofMarylandCollegePark