Michael Dougherty

Act as the key liaison between airport tenants and the county, while overseeing a dedicated team of assistant airport property managers. Charged with a range of pivotal responsibilities, including adept project management and coordination, evaluation and endorsement of store designs, adept contract negotiation, as well as proficient composition, modification, and comprehension of agreements. Additionally, conduct thorough site visits to guarantee adherence to retail operational requisites and standards by concessionaires and coordinate tenant construction timelines with airport construction schedules.

• Managed a diverse portfolio of more than 40 concession agreements, leases, and permits, spanning various sectors such as rental cars, airport terminal retail partnerships, off-airport permits, ATMs, foreign currency exchange, luggage wrapping, self-service luggage carts, and telecommunications services.
• Successfully orchestrated the design, construction, and opening of over 30 retail concession locations across the airport, including identifying space to operate temporary locations during terminal construction.
• Negotiated new agreements with three wireless companies, resulting in an 81% escalation in base license fees for a 5-year contract, amounting to over $3 million in value.
• Collaborated with concession teams to build a new concession program increasing concessions revenue from $97 million to $190 million on an annual basis.

Formulate effective in-store product merchandising strategies tailored to demographic nuances and customer footfall patterns. Design and implement customized training programs addressing store type, associate expertise, target audience, and optimal product assortments. Oversee and maintain all Western Digital retail spaces, ensuring impeccable brand representation. Foster direct interactions with retail customers, attentively understanding their requirements and offering tailored solutions.

• Strategically managed a substantial territory encompassing 100+ retail establishments along the East Coast region of South Florida.
• Spearheaded comprehensive training for more than 2,000 Best Buy staff members hailing from nationwide locations, as part of a two-day holiday kick-off event.
• Led training sessions for over 300 Office Depot technicians drawn from all Florida locations, comprehensively covering the entire product portfolio within a single-day event.

Supervise restaurant personnel, overseeing day-to-day business operations with precision. Address customer concerns, consistently surpass expectations, and uphold stringent customer experience benchmarks while adeptly resolving operational challenges behind the scenes.

Provide direct guidance to a territory of retail stores in executing in-store marketing campaigns and maintaining superior customer experience standards. Orchestrate in-store marketing and merchandising initiatives for new product launches. Collaborate as a key member of the project management team, contributing to store renovations and new builds, entailing seamless coordination with real estate departments and proficient management of vendor agreements. Undertake daily operational and inventory audits, managed shipping and receiving operations, train staff, and effectively oversee retail sales floor operations. Deliver daily operational reports and meticulously maintain monthly operational budgets.
• Pioneered the development of a standardized store visit procedure, significantly enhancing performance scores. Presented and gained adoption by area leadership as a universal requirement for all Northeast US locations.
• Optimized the process for tracking electronic serial numbers of returned devices, leading to the resolution of inventory discrepancies at the warehouse and improved error tracking.