Michael Drake
Orlando
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to exceed customers expatiation.
Overview
21
21
years of professional experience
Work History
Banquet Server/Bartender
Four Seasons Hotels And Resorts
10.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/Bartender
Signia By Hilton
11.2018 - Current
- Assisted customers with dietary restrictions and food allergies to order appropriate meals.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server
Marriott World Center
06.2002 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
No Degree - Computer Engineering
Eastern Kentucky University
Richmond, KYHigh School Diploma -
Belfry High School
Belfry, KY06.1985
Skills
- Food and beverage pairings
- Strong communication skills
- Customer service expertise
- Problem-solving skills
- Organization
- Ability to lift heavy trays
- Daily specials memorization
- Dining area cleanliness
- Guest Interaction
- Time Management
- Dining Area Maintenance
- Food Safety Understanding
- Buffet Setup and Takedown
- Cash Handling
- Food Allergies
- Event Cleanup
- Menu Knowledge
- Team Collaboration
Timeline
Server/Bartender
Signia By Hilton
11.2018 - Current
Banquet Server/Bartender
Four Seasons Hotels And Resorts
10.2018 - Current
Server
Marriott World Center
06.2002 - 03.2018
No Degree - Computer Engineering
Eastern Kentucky University
High School Diploma -
Belfry High School
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