Michael Dresner
Spring,TX
Summary
Adept at multitasking and guest engagement, I thrive in high-volume settings, ensuring both efficiency and warmth in every interaction.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
MO’s Irish Pub
Houston, TX
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Retail
Specs Wine Spirits and Finer Foods
Spring, TX
01.2024 - 10.2024
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
- Implemented effective merchandising guidelines, ensuring consistent brand presentation across all retail touchpoints.
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
Busser
Postino Wine Cafe
Houston, TX
10.2022 - 11.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Barista
Universal Orlando
Orlando, FL
03.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Housekeeper
Walt Disney World Resort
Orlando, FL
06.2021 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Lifeguard
Walt Disney World Resort
Orlando, FL
09.2020 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Merchandiser
Walt Disney World Resort
Orlando, FL
03.2020 - 09.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Courier
Gulf Coast Regional Blood Center
Houston, TX
01.2019 - 02.2020
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Lifeguard
Sweetwater Pools Inc
Houston, TX
05.2014 - 08.2015
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Prevented accidents through regular equipment inspections and maintenance.
Education
High School Diploma - Vocal Performance
Klein Collins High School
Spring, TX06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
Certification
TABC
Food Handlers
Timeline
Server
MO’s Irish Pub
10.2024 - Current
Retail
Specs Wine Spirits and Finer Foods
01.2024 - 10.2024
Busser
Postino Wine Cafe
10.2022 - 11.2023
Barista
Universal Orlando
03.2022 - 09.2022
Housekeeper
Walt Disney World Resort
06.2021 - 03.2022
Lifeguard
Walt Disney World Resort
09.2020 - 06.2021
Merchandiser
Walt Disney World Resort
03.2020 - 09.2020
Courier
Gulf Coast Regional Blood Center
01.2019 - 02.2020
Lifeguard
Sweetwater Pools Inc
05.2014 - 08.2015
High School Diploma - Vocal Performance
Klein Collins High School