Summary
Overview
Work History
Education
Skills
Experience Highlights
Accomplishments
Career Focus
Languages
Timeline
Generic

MICHAEL DUDLEY

Summary

Experienced in team leadership, strategic planning, and operational management. Leverages effective communication and organizational skills to drive project success. Solid background in forklift operation, excels in managing material handling and warehouse logistics. Proven track record showcases ability to maintain safety standards and ensure efficient.

Overview

16
16
years of professional experience

Work History

Forklift Operator/Dispatch

Pittohio
01.2022 - Current
  • As a Forklift operator I was responsible for the safe movement of product, fulfillment of orders also including loading and unloading trailers and straight trucks
  • As a dispatcher I was responsible for the creation of all delivery routes for drivers which also included the balance of labor hours and meeting strict delivery deadlines
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Communicated with floor managers to determine merchandise placement.
  • Inspected equipment for defects and performed repairs or maintenance tasks.

Asset Protection Specialist

Target
01.2019 - 01.2022
  • As an Asset Protection Specialist, I was tasked daily with reviewing security camera coverage, reviewing and investigating suspicious activity, and creating and gathering information and evidence for theft cases, also contacting and working with local law enforcement when situations needed immediate escalation and attention
  • Provided expert guidance on best practices for securing valuable items during special events or promotions, minimizing risks associated with increased foot traffic or high-value products being showcased.
  • Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
  • Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
  • Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
  • Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
  • Assisted in the hiring and training of new asset protection team members, ensuring a consistent level of excellence across all personnel.
  • Utilized data analysis tools to identify trends in theft activity, enabling proactive measures to be taken against potential threats.
  • Increased employee awareness of loss prevention strategies through comprehensive training programs.
  • Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.

Pack Process Assistant/Asst Manager

AMAZON FULFILLMENT
01.2010 - 01.2019
  • As A Tier 3/Assistant Manager I had to identify gaps in training and performance, providing training & leadership of new quickly spot issues with associates, ASINs or pack process, monitor profit gain/loss daily
  • Developed 3 tier one associates to a permanent Asst Manager, uphold safety and process standards and also balance labor hours of employees and workload
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Retail Sales Associate

Big Lots
01.2009 - 02.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Education

High School Diploma -

Thomas Dale High School
Chester, Virginia

Skills

  • Critical thinker
  • Detail oriented
  • Coaching & Mentoring
  • Multi-Task Management
  • Customer Service
  • Microsoft Office
  • Problem Solving
  • Safety Standards
  • Forklift operation
  • Shipping and receiving
  • Loading and unloading
  • Warehouse operations
  • Warehouse management
  • Assembly line experience

Experience Highlights

  • Pack Process Assistant/Asst Manager, Amazon Fulfillment, Chester, Virginia, 01/01/10 - 12/31/19, Identified gaps in training and performance, providing training & leadership of new associates., Quickly spotted issues with associates, ASINs or pack process., Monitored profit gain/loss daily., Developed 3 tier one associates to a permanent Asst Manager., Uphold safety and process standards., Balanced labor hours of employees and workload.
  • Asset Protection Specialist, Target, Chester, Virginia, 01/01/19 - 12/31/22, Reviewed security camera coverage., Investigated suspicious activity., Created and gathered information and evidence for theft cases., Contacted and worked with local law enforcement when situations needed immediate escalation.
  • Forklift Operator/Dispatch, Pittohio, Richmond, Virginia, 01/01/22 - Present, Responsible for the safe movement of product and fulfillment of orders., Included loading and unloading trailers and straight trucks., Created all delivery routes for drivers., Balanced labor hours and met strict delivery deadlines.

Accomplishments

  • 2010, Chesterfield County Board of Supervisor's resolution award - 2 of them.
  • 2010, Chesterfield County Police Citizen of the Year.
  • 2010, Grand Marshall in Chester parade.
  • 2011, Knights of Columbus Grand Knight Award.
  • 2011, Carnegie Hero Medal recipient, one of two chosen in USA for that year.

Career Focus

Motivated professional with proficient ability to work in a fast paced environment looking for an opportunity to use my knowledge and experience to help grow in a company with great opportunities.

Languages

Spanish
Elementary

Timeline

Forklift Operator/Dispatch

Pittohio
01.2022 - Current

Asset Protection Specialist

Target
01.2019 - 01.2022

Pack Process Assistant/Asst Manager

AMAZON FULFILLMENT
01.2010 - 01.2019

Retail Sales Associate

Big Lots
01.2009 - 02.2012

High School Diploma -

Thomas Dale High School

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