Michael Duong
Toledo
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
Toledo, OH
11.2024 - Current
- Assisted in daily operations, ensuring adherence to company standards and procedures.
- Trained new employees on operational processes and customer service expectations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored inventory levels, facilitating timely restocking to meet customer demand.
Assistant Manager
Dominos Pizza Inc.
Toledo, OH
03.2023 - 10.2024
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented best practices for food safety and sanitation compliance within the kitchen area.
General Manager
Vito's Pizza And Sandwiches
Toledo, OH
08.2022 - 02.2023
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed inventory levels, optimizing stock turnover and reducing waste.
- Led staff training programs, enhancing team performance and customer engagement.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Morrison R Waite
Toledo, OH05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Staff supervision
Certification
ServSafe Food Protection Manager Certification
Timeline
Assistant Manager
Panda Express
11.2024 - Current
Assistant Manager
Dominos Pizza Inc.
03.2023 - 10.2024
General Manager
Vito's Pizza And Sandwiches
08.2022 - 02.2023
High School Diploma -
Morrison R Waite