Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Duvall

Vacaville,CA

Summary

Assistant Store Manager with expertise in staff management, sales enhancement, and customer service excellence. Proficient in inventory control and visual merchandising, capable of multitasking in high-pressure settings. Proven track record of improving operational efficiency, boosting team productivity, and elevating customer satisfaction. Recognized for strategic planning abilities and dedication to achieving organizational objectives.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Famous Footwear
Vacaville, CA
11.2024 - Current
  • Oversaw daily store operations, including customer service, inventory management, and staff scheduling.
  • Trained new employees on policies, procedures, and customer service standards.
  • Monitored sales activities to ensure delivery of quality goods and satisfactory service.
  • Maintained inventory through regular checks to assess merchandise levels.
  • Engaged customers using strong verbal skills to identify needs and preferences.

Member Experience Ambassador/ Custodial/ Keyholder

In-Shape Family Fitness
Vacaville, CA
02.2024 - 10.2024
  • Collaborated with leadership to uphold professionalism and operational efficiency.
  • Executed member sign-ups and conducted informative tours, detailing facilities and services.
  • Championed sales initiatives to increase membership sign-ups.
  • Implemented closing procedures to ensure secure and efficient operations.
  • Ensured gym cleanliness, promoting a welcoming environment for members.

Member Experience Ambassador/ Keyholder

In-Shape Health Clubs, LLC
Vacaville, CA
06.2021 - 10.2022
  • Resolved guest complaints to uphold high customer satisfaction standards.
  • Facilitated discussions on fitness classes, tailoring programs to individual lifestyle goals.
  • Returned equipment and re-racked weights and accessories for optimal gym organization.
  • Cleaned and sanitized locker room, ensuring hygiene and restocking necessary supplies.
  • Monitored gym floor during peak hours to guarantee patron safety.
  • Managed customer accounts using specialized software, updating member information efficiently.

Front of House Employee

Mr. Pickles Sandwich Shop
Vacaville, CA
06.2020 - 11.2020
  • Delivered take-out services to customers preferring offsite dining.
  • Answered phone inquiries, took reservations, and provided essential information.
  • Scrubbed and polished counters, ensuring cleanliness and hygiene standards.
  • Organized menus and maintained proper stock levels at each table.
  • Greeted visitors warmly to enhance customer service and ordering experience.
  • Explained menu items, took orders, and delivered food courses per instructions.

Childcare Provider

Covenant Community Care
Vacaville, CA
03.2018 - 05.2020
  • Maintained cleanliness of classroom areas, including toys, furniture, and materials.
  • Sanitized toys and tables to uphold a safe environment.
  • Supported children of various ages with feeding, dressing, and daily activities.
  • Encouraged positive behaviors such as patience towards teachers and peers.

Education

Bachelor of Science - Criminal Justice

California State University Sacramento
Sacramento, CA
05-2025

Associate of Science - Criminal Justice

Solano Community College
Fairfield, CA
05-2023

High School Diploma -

Buckingham Magnet Charter High school
Vacaville, CA
06-2021

Skills

  • Conflict resolution
  • Customer service excellence
  • Team collaboration and management
  • Employee training and development
  • Time management strategies
  • Store operations oversight
  • Relationship building and management
  • Cross-functional leadership
  • Scheduling and planning
  • Interpersonal communication skills
  • Active listening techniques
  • Upselling and cross-selling strategies
  • Inventory management

References

References available upon request.

Timeline

Assistant Store Manager

Famous Footwear
11.2024 - Current

Member Experience Ambassador/ Custodial/ Keyholder

In-Shape Family Fitness
02.2024 - 10.2024

Member Experience Ambassador/ Keyholder

In-Shape Health Clubs, LLC
06.2021 - 10.2022

Front of House Employee

Mr. Pickles Sandwich Shop
06.2020 - 11.2020

Childcare Provider

Covenant Community Care
03.2018 - 05.2020

Bachelor of Science - Criminal Justice

California State University Sacramento

Associate of Science - Criminal Justice

Solano Community College

High School Diploma -

Buckingham Magnet Charter High school

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