Michael Dye
Colorado Springs,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Water Works Car Wash And Detail Center
01.2009 - Current
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maintenance on car wash equipment
- Assisted with hiring, training and mentoring new staff members
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Water Works Car Wash And Detail Center
01.2003 - 01.2009
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Detail Manager
Water Works Car Wash
01.2002 - 01.2003
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
- Managed team of 10 personnel focused on providing expert detailing services
- Inspected finished work to verify employee compliance with detailing standards.
Education
Degree Business -
Pittsburgh University
Pittsburgh, PASkills
- Sales Expertise
- Time Management
- Employee Motivation
- Staff Management
- Store Opening and Closing Procedures
- Outstanding Communication Skills
- Recruiting and Hiring
Timeline
Store Manager
Water Works Car Wash And Detail Center
01.2009 - Current
Assistant Manager
Water Works Car Wash And Detail Center
01.2003 - 01.2009
Detail Manager
Water Works Car Wash
01.2002 - 01.2003
Degree Business -
Pittsburgh University
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