Michael Edwards
Katy,TX
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
15
15
years of professional experience
Work History
Event Staff Member
Allied Universal Event Services
03.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
Event Staff Member
Shield Event Services
11.2022 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
Event Ushering
Encore Ushering
03.2022 - Current
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
- Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
Substitute Teacher
Lamar Consolidated Independent School District
12.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Direct Support Professional
Richmond State Supported Living Center
11.2022 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Transported clients to medical and dental appointments to provide support.
Equipment Operator
Dollar Tree/Family Dollar
05.2021 - 02.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
Material Handler II
PSC Group
08.2018 - 05.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
Warehouse Worker
Riviana Foods Inc.
03.2017 - 07.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Utility Worker
Fluor Corporation
08.2016 - 02.2017
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
Assistant Store Manager
Mattress Overstock®
05.2016 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Utility Worker
Fluor Corporation
10.2014 - 04.2016
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Trained other personnel in proper maintenance and repair of utility systems.
Laborer
Zachary Construction
09.2014 - 09.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Correctional Officer
TDCJ
03.2010 - 08.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
Associate of Arts - General Studies
Brazosport College
Lake Jackson, TX12.2003
Skills
Guest Relations
Leadership Qualities
Sales experience
Initiative and Proactivity
Positive Attitude
Teamwork and Collaboration
Punctual and Dependable
Customer Service
Guest Services
Active Listening
Attention to Detail
Time Management
Timeline
Event Staff Member
Allied Universal Event Services
03.2024 - Current
Event Staff Member
Shield Event Services
11.2022 - Current
Direct Support Professional
Richmond State Supported Living Center
11.2022 - 01.2024
Event Ushering
Encore Ushering
03.2022 - Current
Substitute Teacher
Lamar Consolidated Independent School District
12.2021 - Current
Equipment Operator
Dollar Tree/Family Dollar
05.2021 - 02.2022
Material Handler II
PSC Group
08.2018 - 05.2021
Warehouse Worker
Riviana Foods Inc.
03.2017 - 07.2018
Utility Worker
Fluor Corporation
08.2016 - 02.2017
Assistant Store Manager
Mattress Overstock®
05.2016 - 08.2016
Utility Worker
Fluor Corporation
10.2014 - 04.2016
Laborer
Zachary Construction
09.2014 - 09.2014
Correctional Officer
TDCJ
03.2010 - 08.2014
Associate of Arts - General Studies
Brazosport College
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