Michael Ely
Hatfield,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. I strive to better myself in the skills that I have acquired over the years and make them efficient towards my job.
Overview
17
17
years of professional experience
Work History
Meat Customer Service Representative
Wegmans
08.2006 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Operated pallet jacks and material moving equipment to receive and transport items.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Cut meats to customer specifications and answered questions about specialty products.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Multimedia
Bucks County Community College
Newtown, PAHigh School Diploma -
Central Bucks West High School
Doylestown, PA06.2006
Skills
- Microsoft Office Suite
- Customer Relations
- Product Sales
- Computer Diagnostics
- Customer Service Expert
- Attention to Detail
- Problem-Solving
- Concentration
- Warehousing Functions
- Team Development
I like to work on my computer to enhance the parts or work to learn new experiences
I'm very passionate about how computers work and operate. I was able to do research to build and then operate on my own computer. Learning new things everyday has let me problem solve to fix and correct certain problems.
Timeline
Meat Customer Service Representative
Wegmans
08.2006 - Current
Bachelor of Arts - Multimedia
Bucks County Community College
High School Diploma -
Central Bucks West High School