Michael England
Idaho Falls,ID
Summary
Results-driven professional with expertise in operations management and team leadership. Proven ability to enhance customer service and resolve issues efficiently, ensuring smooth daily operations.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Reeds Dairy
Idaho Falls, Idaho
07.2024 - Current
- Managed daily store operations, including employee scheduling, customer service, inventory tracking, and cash handling
- Supervised and trained team members on customer service, safety procedures, register operation, and store policies
- Assisted with hiring, onboarding, and coaching employees
- Maintained accurate inventory records and helped organize product ordering and stock rotation
- Handled customer complaints and resolved issues professionally
- Ensured the store stayed clean, organized, and properly stocked during all shifts
- Opened and closed the store, including balancing registers and preparing deposits
- Assisted with night shift coverage and overall store leadership
Night Manager
Reeds Dairy
Idaho Falls, Idaho
04.2021 - 07.2024
- Led night shift operations and supervised staff during busy periods
- Managed cash drawers, end-of-day reports, and nightly deposits
- Ensured employees completed cleaning, stocking, and closing responsibilities
- Helped maintain a safe and efficient work environment
- Responded to customer concerns and solved problems quickly
- Worked independently with little supervision while keeping operations running smoothly
Scooper / Register
Reeds Dairy
Idaho Falls, Idaho
02.2021 - 04.2021
- Provided excellent customer service in a fast-paced environment
- Operated cash registers, processed payments, and handled cash accurately
- Served customers quickly while maintaining quality and cleanliness
- Stocked products, cleaned work areas, and maintained food safety standards
- Assisted customers with questions, orders, and product recommendations
- Worked effectively with team members during busy shifts
Education
Associate of Applied Science - Information Technology
College of Eastern Idaho
Idaho Falls05-2025
High School Diploma -
Thunder Ridge High School
Idaho Falls, ID07-2024
Associate of Applied Science - Information Assurance in Cybersecurity
College of Eastern Idaho
Idaho Falls, ID04-2026
Skills
- Customer service
- Cash handling
- Register and POS system operation
- Team leadership
- Inventory management
- Employee training
- Shift supervision
- Problem-solving
- Conflict resolution
- Stocking and merchandising
- Time management
- Dependable and punctual
- Opening and closing procedures
- Cleaning and sanitation
- Fast-paced work environment
- Communication skills
Timeline
Assistant General Manager
Reeds Dairy
07.2024 - Current
Night Manager
Reeds Dairy
04.2021 - 07.2024
Scooper / Register
Reeds Dairy
02.2021 - 04.2021
Associate of Applied Science - Information Technology
College of Eastern Idaho
High School Diploma -
Thunder Ridge High School
Associate of Applied Science - Information Assurance in Cybersecurity
College of Eastern Idaho