Melenie Gurrola
Long Beach,CA
Summary
Experienced server with a solid background in food and cocktail service. Excellent track record of tackling various tasks to support kitchen and wait staff. Comfortable with taking large parties of guests demonstrating genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
5
5
years of professional experience
Work History
Hotel Food and Beverage Utility Worker
Disneyland Resort
Anaheim, California
07.2024 - Current
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Collaborated with kitchen staff to manage order accuracy and address any discrepancies.
- Removed dishes and glasses from tables for cleaning.
Server
Tortilla Jo's
Anaheim, CA
01.2023 - 09.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Toast Brea Kitchen and Bar
Brea, CA
01.2020 - 01.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Implemented sanitary food handling, holding and service protocols.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2015
Skills
- Effective customer upselling
- Liquor, wine and food service
- High-volume dining
- Training and development
- Friendly, positive attitude
- Relationship building
Timeline
Hotel Food and Beverage Utility Worker
Disneyland Resort
07.2024 - Current
Server
Tortilla Jo's
01.2023 - 09.2024
Server
Toast Brea Kitchen and Bar
01.2020 - 01.2023
High School Diploma -
Paramount High School