Michael E. Smith
Belvidere
Summary
Dynamic and results-driven professional seeking a challenging position that fosters growth while leveraging strong analytical, management, quality assurance, program development, and customer service skills. Committed to driving excellence in a collaborative team environment and continuously enhancing expertise to meet evolving organizational needs. Proven ability to adapt and thrive in fast-paced settings, ensuring high-quality outcomes and exceptional client satisfaction. Eager to contribute innovative solutions and strategic insights that align with company objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Hotel General Manager
RRIWest
04.2022 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Oversaw day-to-day operations of 1 08room hotel with staff of 12-15 employees.
Travel Center General Manager
Pilot Flying J
07.2020 - 04.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hotel General Manager
Residence Inn by Marriott Rockford
04.2018 - 09.2019
- General Manager (TMI Hospitality)
Hotel General Manager
Red Roof Inn of Rockford
03.2015 - 04.2018
- General Manager (Red Roof Inc)
Hotel General Manager
Motel 6 of Prospect Heights
09.2014 - 03.2015
- General Manager (Positive Investments)
1644th Army National Guard Unit
12.1999 - 02.2006
- Operation Iraqi Freedom Aug 2004-October 2005
Education
B.G.S. Degree -
Western Illinois University
07-2016
A.G.S. - undefined
Highland Community College
05-2000
Skills
- Guest experiences
- Staff training and development
- Vendor interaction
- Member development
- Operations management
- Guest retention
- Outstanding communication skills
Certification
- Certified Hotel Administrator
Timeline
Hotel General Manager
RRIWest
04.2022 - Current
Travel Center General Manager
Pilot Flying J
07.2020 - 04.2022
Hotel General Manager
Residence Inn by Marriott Rockford
04.2018 - 09.2019
Hotel General Manager
Red Roof Inn of Rockford
03.2015 - 04.2018
Hotel General Manager
Motel 6 of Prospect Heights
09.2014 - 03.2015
1644th Army National Guard Unit
12.1999 - 02.2006
A.G.S. - undefined
Highland Community College
B.G.S. Degree -
Western Illinois University
CHA Certified Hotel Administrator
The Certified Hotel Administrator (CHA) designation is a prestigious certification for hotel managers and executives. It recognizes individuals who have demonstrated exemplary leadership and managerial abilities in the hospitality industry. The CHA certification is awarded to professionals who have more than two years of work experience or who have obtained a core-level certification from the same organization. The certification is recognized worldwide and is a symbol of professional achievement for lodging executives.