Michael Fagnani
Crofton
Summary
Accomplished Supervisor/Lead Technician at Stanley Steemer, renowned for enhancing team performance through effective training and mentoring. Excelled in customer service. Adept in staff management and fostering collaboration, ensuring operational excellence and adherence to safety standards. Proficient in quality control, consistently exceeding expectations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/ Lead Technician
Stanley Steemer
02.2015 - Current
- Assisted in training new team members on operational processes and safety protocols.
- Supported daily workflow by organizing tasks and prioritizing responsibilities effectively.
- Collaborated with team to maintain cleanliness and orderliness in work environment.
- Learned to operate essential tools and equipment, ensuring adherence to safety standards.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Human Resources Specialist
Target
07.2011 - 04.2015
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Managed employee relations, addressing concerns and fostering a positive workplace culture.
- Conducted performance evaluations, providing constructive feedback to support staff development.
- Collaborated with hiring managers to define job requirements and optimize candidate selection criteria.
- Streamlined recruitment processes by utilizing applicant tracking systems for improved efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Education
High School Diploma -
06-2010
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Expectation setting
- Coaching and mentoring
- Quality control
- Problem-solving
- Teamwork and collaboration
Certification
- IICRC WRT (water restoration technician) Certification
- IICRC ASD (applied structural drying techinician) Certification
Timeline
Supervisor/ Lead Technician - Stanley Steemer
02.2015 - Current
Human Resources Specialist - Target
07.2011 - 04.2015
Bowie High School - High School Diploma,
Similar Profiles
Darius MaisDarius Mais
Assistant Manager at STANLEY STEEMERAssistant Manager at STANLEY STEEMER
Sherry HendersonSherry Henderson
Office Assistant at Thomason Group Stanley SteemerOffice Assistant at Thomason Group Stanley Steemer
Steven FagnaniSteven Fagnani
Supervisor at Self Esteem (stanley Steemer)Supervisor at Self Esteem (stanley Steemer)
Nicholas LewisNicholas Lewis
Furniture Repair Technician/General Warehouse Associate at Herb Hayes FurnitureFurniture Repair Technician/General Warehouse Associate at Herb Hayes Furniture
Alyssa ZamoraAlyssa Zamora
Front Desk Receptionist at The Pup CampFront Desk Receptionist at The Pup Camp