Michael Ferris
China,ME
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Manager
Verizon Wireless
03.2014 - 03.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Senior Representative
T-Mobile
04.2011 - 02.2014
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Strengthened client relationships through excellent communication skills and consistent followup.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Enhanced company reputation by delivering exceptional customer service at all times.
- Contributed to revenue growth by identifying upselling opportunities and promoting additional products or services.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
Education
No Degree - Business Administration And Management
University of Maine At Augusta
Lewiston, MESkills
- Expense Tracking
- Contract Management
- Business Development
- Operations Management
- Contract Preparation
- Upselling
- Payment Processing
- Client Account Management
- Customer Needs Assessment
- Product Sales
- Sales Goals Attainment
Accomplishments
- Achieved Winner's Circle award 3 times for being in the top 5% in sales for the company.
- Achieved Directors Cup for top sales performance in the territory for the quarter 6 times.
Timeline
Manager
Verizon Wireless
03.2014 - 03.2024
Senior Representative
T-Mobile
04.2011 - 02.2014
No Degree - Business Administration And Management
University of Maine At Augusta