Michael Figuero
Raymond,MS
Summary
Thorough and Positive Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and an unending quest to achieve new service skills. Experience managing high-low volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
Field Supervisor
Metro Building Services
Bolton, MS
02.2022 - Current
- Met with customers to resolve issues and build productive relationship
- Efficiently completed service calls
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
- Planned and scheduled field activities according to set timelines and order of operations.
- Trained workers in proper methods, equipment operation and safety procedures.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Offered technical assistance for service technicians remotely and on site during normal work hours and during on call services
Service Technician
Metro Building Services
Bolton, MS
05.2015 - 02.2022
- Assisted in the renovation of 4 apartment complex HVAC renovations.
- Versatile in working on multiple units in the HVAC-R field such as, 1.5-100 ton package and split systems, VFD's, Chilled water systems (2 pipe and 4 pipe setups) Chillers, Boilers, ice machines, walk-in coolers and freezers, reach-in coolers and freezers, large air handlers, electric motors, pumps, cooling towers, exhaust fans and also have a little pneumatic experience and a little control experience. (can elaborate if needed)
- Specialize in working on VRF/VRV systems. Specifically LG Multi V and Mitsubishi Multi Citi Systems.
- Properly maintain a clean and organized service vehicle stocked for multiple on-site repairs.
- Work well with others and I know how to maintain a good customer relationship
- Acknowledged as employee of the year in December of 2021.
Installer/Service Technician
Climate Masters Heating & Air Conditioning Inc.
Pearl, MS
08.2011 - 05.2015
- Completed multiple new construction HVAC installations including ductwork, unit placement, refrigerant line sets, thermostat wiring/installation, bath fans, full trim out and start-ups.
- Completed full system replacements in existing houses for customers
- Assisted in completing 5 new construction apartment HVAC installations out of town with per diem paid.
- Successfully became a service technician and ran service calls for the service department, handled invoices, payments, worked with customers and completed warranty replacements.
- Properly maintained and organized clean service truck for on site repairs
- Work well with others as a team to complete jobs as necessary.
Education
HVACR - HVAC Installation And Repair
Hinds Community College
Raymond, MS05.2011
Skills
- Split system and RTU Installation troubleshooting, repair and maintenance
- VRF/VRV Troubleshooting, repair and maintenance
- Chiller/Boiler troubleshooting, repair and maintenance
- Electric motor and pump troubleshooting and repair
- Heat pump/water source heat pump troubleshooting, repair and maintenance
- Refrigeration troubleshooting, repair and maintenance
- Certified to operate forklifts, all-terrain forklifts, scissor lifts and boom lifts
- Communication skills with customers and peers
- Accustomed to using mobile service operations for work orders, invoices and emails
Timeline
Field Supervisor
Metro Building Services
02.2022 - Current
Service Technician
Metro Building Services
05.2015 - 02.2022
Installer/Service Technician
Climate Masters Heating & Air Conditioning Inc.
08.2011 - 05.2015
HVACR - HVAC Installation And Repair
Hinds Community College
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