Michael Filosi
Syracuse,NY
Summary
Dynamic Territory Sales Manager with proven success at Hunter Engineering, driving business growth and expanding client relationships. Expert in sales strategy and CRM utilization, I excel in delivering tailored product demonstrations and creative financing solutions. Recognized for enhancing customer satisfaction and optimizing operations, I am committed to achieving exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Hunter Engineering
Syracuse, NY
08.2022 - Current
- Drove sales and business growth across Finger Lakes region of New York.
- Managed catalog of over 100 products, executing marketing strategies to boost visibility.
- Built and maintained relationships with clients and distributor partners through tailored demonstrations.
- Oversaw end-to-end sales process, including quotes, financing solutions, and installation coordination.
- Leveraged multiple CRM software to identify opportunities and expand client base for corporate accounts.
- Ensured compliance for dealerships while providing customer service and equipment training.
- Refurbished and resold pre-owned products while managing bookkeeping for small business operations.
- Surveyed new construction projects to identify product opportunities and ensure integration.
Service Manager
Romano Auto Dealerships
Syracuse, NY
04.2014 - 08.2022
- Oversaw daily operations of service department, managing technicians and support staff for efficient workflow.
- Drove revenue growth by optimizing scheduling, enhancing upsell processes, and introducing new service offerings.
- Maintained high Customer Satisfaction Index scores through proactive communication and effective conflict resolution.
- Managed warranty claims, service contracts, and repair orders while ensuring compliance with OEM standards.
- Developed and executed departmental budgets, tracking KPIs to control expenses and maximize profitability.
- Ensured proper maintenance of diagnostic tools and shop equipment while adhering to safety protocols.
- Coordinated training programs for technicians and advisors to enhance productivity and maintain certifications.
- Collaborated with parts, sales, and management teams to improve operational efficiency and customer experience.
Education
Bachelor's degree - Technology
Morrisville State College
Morrisville, NY04.2013
Skills
- Interpersonal skills
- Adaptability
- Marketing expertise
- Creative financing
- Technical proficiency
- CRM expertise
- Sales strategy
- Effective communication
- Problem solving
- Deal closing
- Account management
- Product demonstration
- Territory expansion
- Business development
- Value-added selling
- Operations management
Accomplishments
Great America Financial Services Outstanding Performer
December 2023
Awarded outstanding performer from Great America Financinal Services as a top performer for financing deals in the year of 2023.
December 2023
Awarded outstanding performer from Great America Financinal Services as a top performer for financing deals in the year of 2023.
Certification
NASA High Performace Driving Eduction Instructor
May 2019 to Present
As a High Performance Driving Educator I work with students in a classroom and hands on setting teaching the fundamentals and safe practice of driving vehicles on a private road course. Effective communication, interpersonal skills, and working under pressure are skills required for this role.
May 2019 to Present
As a High Performance Driving Educator I work with students in a classroom and hands on setting teaching the fundamentals and safe practice of driving vehicles on a private road course. Effective communication, interpersonal skills, and working under pressure are skills required for this role.
Timeline
Territory Sales Manager
Hunter Engineering
08.2022 - Current
Service Manager
Romano Auto Dealerships
04.2014 - 08.2022
Bachelor's degree - Technology
Morrisville State College