Michael Fletcher
Lauderdale Lakes,FL
Summary
Results-driven banking professional with experience supporting customers through personalized financial solutions. Strong background in conflict resolution, attention to detail, and transaction accuracy. Known for building trust, processing cash transactions, and referring clients to mortgage, credit card, and loan specialists.
Overview
13
13
years of professional experience
Work History
Associate Personal Banker
Wells Fargo, N.A
Lauderhill, Florida
09.2015 - Current
- Supported customers with personalized banking solutions to improve satisfaction and loyalty.
- Referred clients to mortgage, credit card, and loan specialists.
- Engaged with clients to understand needs and deliver exceptional service experiences.
- Processed cash transactions and balanced teller drawers.
Operations Lead Agent
Spirit Airlines
Fort Lauderdale, Florida
11.2014 - 09.2015
- Coordinated flight turnaround activities with dispatch, gate agents, and ground crews.
- Monitored safety compliance across baggage handling, boarding, and aircraft servicing.
- Resolved irregular operations and service disruptions using airport operating procedures.
- Led daily airport operations for Spirit Airlines gate and ramp teams.
Ramp Service Agent
Spirit Airlines
Fort Lauderdale , FL
02.2014 - 11.2014
- Supported aircraft loading and unloading operations, sorted freight and baggage, and servicing the aircrafts.
- Assisted with aircraft pushbacks, towing, and other assigned duties.
- Responding quickly to emergency situations by following established protocols.
Education
Pre-Medical EMT
University of West Indies
St Andrew, Jamaica02-2007
High School Diploma -
Excelsior High School
Kingston, Jamaica06-2003
Skills
- Consumer banking
- Cash handling
- Branch operations
- Financial product sales
- Customer relationship management
- Account opening
- Teller balancing
- Loan referrals
- Conflict resolution
- Attention to detail
Timeline
Associate Personal Banker
Wells Fargo, N.A
09.2015 - Current
Operations Lead Agent
Spirit Airlines
11.2014 - 09.2015
Ramp Service Agent
Spirit Airlines
02.2014 - 11.2014
Pre-Medical EMT
University of West Indies
High School Diploma -
Excelsior High School