Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Flores

La Puente,CA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Director

Johnson Family Day Care
06.2019 - Current

Childcare and early education resources for low income and vulnerable working families in metropolitan Los Angeles. Promote children's well-being through high quality early care and education services and parent support so that families can be economically self-sufficient, and children can be healthy, safe, and ready to learn.

- Provide administrative support for the Child Care Director, such as screening visitors/telephone calls.

- Proficient in Microsoft Office software and PDF file conversions.

- Perform childcare responsibilities such as supervising and maintaining the safety of all children of the center, organizing activities, working in collaboration with classroom teachers, problem-solving, filing records, and encouraging children.

- Assist in all aspects of student enrollment and attendance reporting as directed by Child Care Director.

- Assist in the maintenance of student records, ensuring they are complete, accurate and properly organized.

- Prepare promotional and marketing materials, public announcements, legal statements, and other.

- Maintain free from defects or conditions which might endanger a child, make sure fire extinguishers are updated, write a disaster plan, perform drills for in case of an emergency.

- Maintain updates of baby proof every three months.

- Perform a variety of other tasks and special projects as assigned.

Adaptable to unexpected responsibilities that may occur.

Deputy Explorer

Los Angeles Sheriff's Department
08.2017 - 06.2021

The Deputy Explorer Program is a career development and education program, open to mature young adults between the ages of 14-20, who have an interest in the law enforcement profession. Its purpose is to provide training and experiences that assist young adults in maturing, becoming more responsible, compassionate, independent, and self-confident, while serving as a volunteer in their communities.

- Assist the community and citizens providing services and programs for young adults.

- Exercise sound judgment in stressful situations.

- Perform a variety of other tasks and special projects as assigned.

- Work independently in a highly structured environment.

- Write reports and completes forms and issues tickets.

- Record and report police reports.

- Learn how to write a proper detailed crime report, citations, and vehicle collision reports.

- Maintain, support, and promote a safe work environment while attending gun safety and ride-along policies, and procedures that must be followed.

- Convince citizens of not committing any wrongdoings.

Meet personal/customer service team events or fundraising.

Teacher's Assistant

John A. Rowland High School
08.2019 - 08.2021

Helping, correcting, and organizing students' assignments and tests.

- Proficient in Microsoft Office and Google software.

- Organize students' assignments and tests by last name in alphabetical order.

Make copies of tests and assignments.

Food Delivery Driver

Postmates
01.2021 - 05.2021

Postmates is an American quick-commerce and food delivery service owned by Uber that offers local delivery of restaurant-prepared meals and other goods.


- Build and maintain knowledge of product information and deliver to the right location.

- Communicate with customers via phone and chat.

- Manage large amounts of incoming calls for orders through the mobile app.

- Able to communicate in a professional and courteous manner to every caller.

- Maintain detailed and clear notes regarding customers' orders and be able to communicate effectively via phone.

- Handle customer orders, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Take the extra mile to engage customers.

- Follow communication procedures, guidelines, and policies.

- Perform a variety of other tasks and special delivery as assigned.

Sales Representative

Tahoe Christmas Trees
12.2019 - 12.2019

Provide and sell Christmas trees during the holiday to customers.

- Provide customer service and sell Christmas trees during the holiday to customers.

- Resolve problems by clarifying issues, researching, and exploring information to assist the customer within the company customer service expectations.

- Maintain a safe environment for employees and customers.

- Working independently and/or as a team.

Education

Bachelor of Science - Business Administration: General Management

Cal State East Bay
Hayward, CA
12.2024

Associate of Arts - Business Administration

Mt. San Antonio College
Walnut, CA
06.2022

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
06.2020

Skills

  • Bilingual: Spanish
  • Sales
  • Telephone etiquette
  • Customer Service
  • Technical Competence
  • Self-management
  • Multi-task
  • Leadership
  • Reporting
  • Record keeping
  • Secretarial
  • Policy & Procedure
  • Typing skill 35 wpm
  • Data Entry, 10 key
  • Correspondence clerk skills
  • Analyze data

Certification

Organizational Leadership Certificate (Mt. SAC)

Personal Leadership Certificate (Mt. SAC)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Food Delivery Driver

Postmates
01.2021 - 05.2021

Sales Representative

Tahoe Christmas Trees
12.2019 - 12.2019

Teacher's Assistant

John A. Rowland High School
08.2019 - 08.2021

Assistant Director

Johnson Family Day Care
06.2019 - Current

Deputy Explorer

Los Angeles Sheriff's Department
08.2017 - 06.2021

Bachelor of Science - Business Administration: General Management

Cal State East Bay

Associate of Arts - Business Administration

Mt. San Antonio College

High School Diploma -

John A. Rowland High School
Michael Flores