Michael Flores
East Meadow,US
Summary
Dynamic professional with a proven track record at BJ’s Wholesale Club, excelling in customer service and operational efficiency. Expertise in cash handling and inventory management has consistently enhanced customer satisfaction and loyalty. Streamlined workflows and fostered strong relationships, driving measurable improvements in service quality and team collaboration.
Overview
5
5
years of professional experience
Work History
Laborer
Aurisano and sons plumbing and heating
03.2024 - Current
- Facilitated plumbing installations, achieving safety compliance and improved project completion times.
- Supported team in delivering high-quality work to maintain customer satisfaction.
- Streamlined operations by organizing tools and materials for enhanced efficiency.
- Collaborated with skilled tradesmen to successfully meet project goals.
- Contributed to reduced project delays through effective task management.
customer service
BJ’s Wholesale Club
Garden City, NY
09.2022 - 10.2023
- Assist customers with deli choices, enhancing satisfaction and loyalty.
- Maintain cleanliness for health compliance, improving service quality.
- Collaborate with team for efficient service, boosting customer experience.
- Streamline operations, ensuring product availability and reducing shortages.
- Engage customers to promote products, driving measurable sales growth.
- Engaged with customers to understand their needs, effectively promoting new products and fostering strong customer relationships.
- Streamlined operations by analyzing service workflows, resulting in noticeable gains in service efficiency and customer satisfaction.
- Collaborated with team members to enhance service efficiency, leading to improved response times and a more cohesive work environment.
- Maintained deli counter cleanliness while ensuring compliance with health standards, contributing to a safe and inviting shopping experience.
- Enhanced customer satisfaction by actively assisting with deli choices, resulting in increased loyalty and repeat visits.
- Streamlined operations through workflow analysis, achieving noticeable improvements in service efficiency and product availability.
Floral Setup Assistant
Fluer Mur
Hicksville, NY
03.2020 - 01.2023
- Set up floral walls at diverse venues, enhancing event aesthetics and client satisfaction.
- Provide exceptional customer service, managing accounts payable with accuracy.
- Ensure timely and efficient floral installations, contributing to positive client feedback.
- Partnered with event planners to ensure seamless integration of floral designs, fostering strong relationships and shared visions.
Delivery Driver
Frantonies Pizzeria
Woodbury, NY
01.2020 - 06.2022
- Delivered orders swiftly, boosting customer satisfaction and retention.
- Managed phone and in-person orders, enhancing operational efficiency.
- Operated cash register accurately, ensuring financial integrity.
- Managed order processing and cash handling, ensuring accurate transactions and minimizing discrepancies.
- Coordinated with kitchen staff to streamline order preparation, reducing wait times and improving overall service efficiency.
Education
Electrical Training Certificate -
Electrical Training Center
long island, ny12.2022
High School -
East Meadow High School
01.2021
Skills
- Customer service and support
- Cash handling and order processing
- Food service delivery
- Inventory management
- Electrical skills
- Driving expertise
Timeline
Laborer
Aurisano and sons plumbing and heating
03.2024 - Current
customer service
BJ’s Wholesale Club
09.2022 - 10.2023
Floral Setup Assistant
Fluer Mur
03.2020 - 01.2023
Delivery Driver
Frantonies Pizzeria
01.2020 - 06.2022
Electrical Training Certificate -
Electrical Training Center
High School -
East Meadow High School
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