Michael Flores

Performing onsite installations, preventive maintenance, and repairs on DNA synthesis instruments. Troubleshooting and repairing faulty electrical components, diagnosing complex micro-fluidic issues within the instrument. Assisting with in-house manufacturing quality control processes and trainings. Working with multi-departmental teams to improve service and manufacturing processes. Providing quality customer support with a sense of urgency, honesty, and insight.

Performed diagnostic and repair tasks on complex instrumentation containing micro-fluidics, imaging and various electro-mechanical assemblies. Attended and responded to internal company service queue in order to maintain instrument uptime. Performed routine instrument preventative maintenance including optical and mechanical calibrations. Provided assistance on installations of instruments/laboratory equipment while providing testing data to validate proper function. Provided feedback and root cause analysis regarding instrument component failure. Managed CRM assets and work orders pertaining to customer cases.

Managed day to day operations at in-house service depot while providing a stellar customer support experience. Performed equipment evaluations, repairs, preventive maintenance and repair quotations for both internal users and customer basis. Served as a technical resource to field service engineers, production support engineers, technical support specialists and depot technicians. Manage and prioritize depot technicians' daily tasks. Instrumentation types included gel-imaging systems and instruments that used a combination of complex fluidics, imaging, stages, pneumatics and vacuum assemblies to analyze protein characteristics.

Managed instrument production line (complex protein analysis system) operations to maintain production goals with 4-member team. Trained technicians on complex optical alignments and manufacturing procedures. Performed mechanical validation testing and coordinated with lab quality control to ensure instrumentation passed criteria. Provided daily production status to Production Manager including issues observed and possible solutions. Provided technical support for production technicians and assemblers. Coordinated with manufacturing engineers to implement line changes and improvements to maintain a high manufacturing quality level. Maintain a 5S work environment and abide by ISO 9000 specifications. Experienced opportunities to work with Engineering department on new product introductions and pilot projects. Participated in field service visits to assist associates in instrument installations and repairs. Tasked with production inventory count programs and WIP reconciliations using ERP and CRM software systems.

Performed functional test procedures on protein analysis instruments that contained complex imaging, electro-mechanical, and pneumatic sub-assemblies. Maintained and generated accurate device history records. Coordinated with manufacturing engineering to identify and troubleshoot faulty mechanical/electrical system components. Maintained and provided feedback on production tooling and sub-assembly test equipment. Performed mechanical alignments on instrumentation with x/y/z stage functions controlled by precision stepper motors. Diagnosed pneumatic and vacuum assemblies in instruments to ensure proper specifications. Performed optical alignments with imaging systems using UV and fluorescence illumination types.

Executed standard operating procedures to produce broad line of reagents associated with protein analysis instrumentation. Performed operations using gas and electro-mechanical tooling to produce capillary consumables. Operated multi-stage and precision gel dispensing robot system to produce protein harvester chip consumables. Assisted in preparing and packaging various types of reagent kits.