Summary
Overview
Work History
Education
Skills
Timeline
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Michael Flynn

Patchogue

Summary

Dynamic and engaging professional with extensive experience in high-volume customer service roles at Aroogas. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in responsible alcohol service and cash handling, consistently delivering exceptional results while fostering a positive team environment.

Overview

14
14
years of professional experience

Work History

Bartender

Aroogas
12.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.

Sales Associate

Premier Coin Galleries
03.2014 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Food Runner

Sonoma Grill
04.2011 - 12.2014
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Expeditor

Sonoma Grill
04.2011 - 12.2014
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
  • Enhanced communication between departments to ensure seamless order management and fulfillment.
  • Trained new expeditors and food runners according to company policies and standards.

Education

Diploma -

Patchogue-Medford High School
Medford, NY
06.2009

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Engaging personality
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Menu memorization
  • Cash register operation
  • Memory retention
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Sales expertise
  • Performance improvement
  • Classic cocktails

Timeline

Bartender

Aroogas
12.2019 - Current

Sales Associate

Premier Coin Galleries
03.2014 - 08.2019

Food Runner

Sonoma Grill
04.2011 - 12.2014

Expeditor

Sonoma Grill
04.2011 - 12.2014

Diploma -

Patchogue-Medford High School

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Michael Flynn