Michael Fontenette
Fort Worth
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
19
19
years of professional experience
Work History
Store Manager
Murphy USA
Fort Worth
05.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Developed strategies to maximize sales and profitability.
- Coordinated sales promotions and marketing initiatives, increasing foot traffic and customer engagement.
- Recruited, trained, and supervised new employees, enhancing team capability and service quality.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Maintained visual merchandising standards, creating an appealing shopping environment that attracted customers.
Team Member
State Farm
Coppell
10.2024 - 05.2025
- Manage the accounts of active clients in our book of business
- Delivered exceptional customer service to ensure client satisfaction and loyalty
- Educate current and potential clients on their insurance needs to ensure they are properly protected on their best and worst day
- Cultivated new relationships and developed existing ones to strengthen client network
- Participated in networking events to increase visibility and establish professional connections
Assistant Store Manager
The Home Depot
North Richland Hills
11.2017 - 10.2024
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates on product specifications, sales incentives, and selling techniques, improving customer satisfaction ratings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed opening and closing procedures, recommending changes that streamlined daily activities.
- Rotated merchandise and displays to feature new products and promotions. Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Lead Staff/Unit Supervisor
Boys and Girls Clubs of East County
La Mesa
08.2007 - 09.2017
- Coordinated daily activities and events for 150+ teenagers after school, enhancing engagement in education, technology, sports, and health development
- Led hiring and training processes for staff, ensuring effective team readiness and community program delivery
- Implemented national programs successfully.
- Ensured safety protocols for staff and members were followed
- Oversaw facility expenses and reports, maintaining budget adherence and financial accountability
- Managed the maintenance and repairs for the facility
- Organized volunteer events within the community
- Including programs that focused on education, technology, sports, and health development
Education
Computer Science
Grossmont Community College
La Mesa, CA01-2016
Skills
- Operations management
- Customer relations
- Sales strategies
- Inventory control
- Product merchandising
- Budget management
- Profit margin optimization
- Performance metrics evaluation
- Retail compliance knowledge
- Leadership development
- Servant leadership
Timeline
Store Manager
Murphy USA
05.2025 - Current
Team Member
State Farm
10.2024 - 05.2025
Assistant Store Manager
The Home Depot
11.2017 - 10.2024
Lead Staff/Unit Supervisor
Boys and Girls Clubs of East County
08.2007 - 09.2017
Computer Science
Grossmont Community College