Michael Forde
Lake Orion,MI
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
18
18
years of professional experience
Work History
Account Manager
Rose Moving & Storage
Belleville, USA
06.2008 - Current
- Drafted proposals outlining services, costs, and benefits for prospective customers for office furniture installation and interstate deliveries of modular office furniture.
- Sustained a profit margin of 35% to 40% for the business.
- Successfully managed multiple projects simultaneously.
- Negotiated contracts with clients to maximize profitability.
- Managed customer accounts and maintained strong relationships with clients.
- Coordinated logistics for moving and storage operations efficiently.
- Resolved client inquiries and issues promptly, enhancing overall service experience.
- Conducted regular follow-ups with clients to gather feedback on services provided.
- Collaborated with sales team to identify opportunities for expanding service offerings.
- Managed multiple accounts simultaneously while meeting deadlines.
- De-escalated customer interactions by providing alternative solutions to issues.
- Proven track record of strong performance and meeting expectations, resulting in multiple internal promotions.
Lead Installer
Rose Moving & Storage
Belleville, USA
01.2014 - 01.2018
- Lead installers in the efficient and timely installation of commercial and education furniture projects.
- Coordinate and schedule furniture projects with customers, aligning them with project requirements and available resources.
- Proven ability to problem-solve and adapt to unexpected changes during installation.
- Proficient in reading blueprints, floorplans and furniture assembly instructions.
- Successfully led a team of 2-20 installers on various projects.
Installer
Rose Moving & Storage
Belleville, USA
01.2008 - 01.2014
- Installation of system office furniture and privacy walls.
- Required to review office drawings and install product per client specifications.
- Effectively worked as part of a team to meet client deadlines consistently.
- Under the direction of Lead Installer, participated in tasks which include: assembly, disassembly and installation service, debris removal and fine tuning product as required.
Petroleum Supply Specialist
Army National Guard
Grand Ledge, USA
05.2010 - 01.2018
- Responsible for refueling various aircrafts with JP8 grade fuel.
- Supported multiple operations through continuous training and following core values.
- Activated in 2010 to support operations related to the Newberry Forest Fire.
- Received Army Accommodation Medal.
- Familiar with fuel requirements for multiple models of aircraft and ground vehicles.
- Supported ongoing operations by transporting personnel and materials.
- Performed preventative maintenance for vehicles within fleet.
- Successfully worked as part of a team throughout various trainings and active duties.
- Trained/mentored entry level recruits.
Education
A.I.T.- 92F Military School - Petrolium Supply Specialist
01.2011
United States Army - Basic Training
01.2010
General Studies -
Oakland Community College
01.2009
Skills
- Proposal drafting
- Profit margin management
- Problem solving
- Time management
- Cost analysis
- Contract negotiation
- Client relationship management
- Team leadership
References
Professional references are available upon request.
Timeline
Lead Installer
Rose Moving & Storage
01.2014 - 01.2018
Petroleum Supply Specialist
Army National Guard
05.2010 - 01.2018
Account Manager
Rose Moving & Storage
06.2008 - Current
Installer
Rose Moving & Storage
01.2008 - 01.2014
A.I.T.- 92F Military School - Petrolium Supply Specialist
United States Army - Basic Training
General Studies -
Oakland Community College