Michael Fortes
Bethlehem,PA
Summary
Dynamic and results-driven General Manager with over 17 years of experience in the hospitality industry. Proven expertise in leading large teams, optimizing financial performance, and implementing effective operational procedures. Demonstrated success in managing major renovations, developing comprehensive training programs, and enhancing service standards. Skilled in adapting to industry challenges, including developing protocols for COVID-19 and driving business growth through innovative catering solutions. Adept at maintaining high standards of facility management and customer satisfaction.
Overview
11
11
years of professional experience
Work History
General Manager
Blue Grillhouse, Paxos Restaurant Group
04.2017 - 07.2024
- Supervised a team of 10 managers and 60-100 employees across multiple departments
- Managed financial reporting and adjusted budgets based on feedback, consistently reducing the Cost of Goods by 2-3% annually
- Developed and implemented COVID-19 protocols, including comprehensive staff retraining
- Led major renovations, including but not limited to: Main Bar floor remodel (2018) and Event Center upgrades (2021, 2022)
- Established and maintained facility maintenance schedules and preventative measures
- Created and updated training programs for managers and staff across multiple restaurants within the organization
- Certified ServSafe Trainer and Proctor; conducted multiple training sessions, certifying nearly 40 employees and upper management
- Formulated a successful business proposal for offsite catering, boosting event sales and streamlining offsite procedures
- Ensured the upkeep and appearance of the facility and landscape
- Developed comprehensive documentation and procedure booklets for future General Managers, ensuring a smooth transition and continuity of operations.
Lead Server & Trainer
Top Cut Steak House, Paxos Restaurant Group
01.2016 - 01.2017
- Contributed to the restaurant's opening and provided leadership as lead server and trainer
- Ensured high standards of service and supported management in handling various situations.
Assistant General Manager
Corked Wine Bar
01.2015 - 01.2016
- Assisted in managing daily operations and maintaining customer service excellence
- Implemented new payroll strategies and procedures to enhance future management practices.
Sales Associate
Star Buick GMC
01.2014 - 01.2015
- Delivered exceptional customer service and support, consistently meeting and exceeding sales targets.
Education
Associate’s Degree in Communication -
Northampton Community College
05.2016
High School Diploma -
Freedom High School
06.2008
Timeline
General Manager
Blue Grillhouse, Paxos Restaurant Group
04.2017 - 07.2024
Lead Server & Trainer
Top Cut Steak House, Paxos Restaurant Group
01.2016 - 01.2017
Assistant General Manager
Corked Wine Bar
01.2015 - 01.2016
Sales Associate
Star Buick GMC
01.2014 - 01.2015
Associate’s Degree in Communication -
Northampton Community College
High School Diploma -
Freedom High School
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