Michael Fortson
Hoschton,GA
Summary
I am a highly organized team player with a great sense of time management who has experience in a variety of team settings; a dynamic communicator, I love learning new things and excel in environments where I am called to be adaptable and flexible. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Radsource
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collections Specialist
Vital Recovery Solutions
Duluth, Georgia
08.2020 - 11.2022
- Reviewing open accounts for collection efforts
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with management
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Claims - Initial Loss Reporting
State Farm Insurance
Atlanta, Georgia
03.2015 - 08.2020
- Actively participated in team meetings and offered constructive feedback on ways to improve overall performance as an Initial Loss Reporting Associate.
- Upheld company reputation for exceptional customer service by consistently treating policyholders with respect, empathy, and professionalism during the initial loss reporting process.
- Identified opportunities for streamlining workflows within the department, leading to increased efficiency in claims processing.
- Facilitated seamless claims handling through effective collaboration with cross-functional teams such as underwriting, risk management, and legal departments.
Komax Machine Operator
Murr Elektronik
Suwanee, Georgia
12.2013 - 03.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
Business Management -
Georgia State University
Atlanta, Georgia06.2024
Business Management -
Kennesaw State University
Kennesaw, Georgia01.2013
High School Diploma, College Prep -
Buford High School
Buford, Georgia05.2011
Skills
- Collaboration
- Decision-making
- Delegation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Client Relations
Additional Information
Collections Specialist - Duluth, Georgia
Reviewing open accounts for collection efforts
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Identify issues attributing to account delinquency and discuss them with management
Review and monitor assigned accounts and all applicable collection reports
Provide timely follow-up on payment arrangements
Timeline
Customer Service Representative
Radsource
11.2022 - Current
Collections Specialist
Vital Recovery Solutions
08.2020 - 11.2022
Claims - Initial Loss Reporting
State Farm Insurance
03.2015 - 08.2020
Komax Machine Operator
Murr Elektronik
12.2013 - 03.2015
Business Management -
Georgia State University
Business Management -
Kennesaw State University
High School Diploma, College Prep -
Buford High School