MICHAEL FRAIRE
Cortland,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Crawford Supply
Itasca, Illinois
01.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Facilitate customer warranty and damage claims by coordinating directly with vendors to secure replacement components or complete product exchanges.
- Resolved customer complaints through effective communication and problem-solving.
Driver, Warehouse Orders
Industrial Door Company Of Chicago
Elk Grove Village, Illinois
07.2019 - 12.2022
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Operated forklifts to move products and materials efficiently within the warehouse.
- Organized inventory to ensure accurate stock levels and easy access to items.
- Loaded and unloaded shipments, maintaining safety protocols during handling.
Customer Service Cashier
Lowes Home Improvment
Carol Stream, Illinois
05.2012 - 06.2019
- Operated cash register and processed customer transactions with accuracy to enhance checkout experience.
- Assisted customers with product inquiries and provided tailored recommendations to improve purchase satisfaction.
- Managed returns and exchanges per company policy to uphold customer satisfaction and loyalty.
Education
High School Diploma -
Streamwood High School
Streamwood, United States, ILElgin Community College
Elgin, United States, ILSkills
- Customer-oriented
- Planning ability
- Problem solving
- Effective communication
- Organized and meticulous
- Dependable and reliable
- Positive and professional
- Fluent in Spanish
Timeline
Customer Service Representative
Crawford Supply
01.2023 - Current
Driver, Warehouse Orders
Industrial Door Company Of Chicago
07.2019 - 12.2022
Customer Service Cashier
Lowes Home Improvment
05.2012 - 06.2019
High School Diploma -
Streamwood High School
Elgin Community College